Tier 1 Tech Support

AppleOne Employment Services; Glendale (CA); Remote; USD 25,000 - 30,000; Full time

Job summary

AppleOne Employment Services seeks a Tier 1 Tech Support professional for a temp-to-hire role handling software licensing and registration questions. Remote work is available for California residents, with a Monday–Friday schedule and potential to convert to full-time.

You will answer inquiries by phone and email, verify information, and document interactions clearly to support follow-up. This is a great entry into technical support with team-driven processes.

Qualifications

• 1+ year of technical support experience preferred.
• Proficiency with Microsoft Office applications.
• Ability to communicate clearly by phone and email.
• Strong attention to detail and follow-through.

Responsibilities

• Assist customers with basic questions related to software licensing, registration, and account information.
• Respond to customer inquiries by phone and email within a 24-hour business period.
• Verify customer information and follow internal procedures to resolve issues.
• Document customer interactions clearly and include all relevant details needed for follow-up or resolution.
• Manage daily support tasks efficiently while maintaining quality, accuracy, and professionalism.
• Learn and apply new technical information quickly to support customer needs.

Skills

Tier 1 support

Phone & email support

Strong communication

Attention to detail

Tools

Microsoft Office

Job description

Job Summary

We are seeking a Tier 1 Tech Support professional for a temp-to-hire opportunity supporting customers with software licensing and registration questions. This role is ideal for someone with strong communication skills, basic technical support experience, and the ability to deliver accurate, timely customer assistance by phone and email.

This position offers a stable Monday through Friday schedule, remote work for candidates living in California, and the potential to convert to a full-time role. You will join a supportive, process-driven customer support environment where attention to detail, teamwork, and clear communication are valued. This is a strong opportunity to build your technical support career while helping customers navigate software-related questions with confidence.

Key Responsibilities

• - Assist customers with basic questions related to software licensing, registration, and account information.
• - Respond to customer inquiries by phone and email within a 24-hour business period.
• - Verify customer-provided information and follow established processes to resolve requests accurately.
• - Document customer interactions clearly and include all relevant details needed for follow-up or resolution.
• - Manage daily support tasks efficiently while maintaining quality, accuracy, and professionalism.
• - Learn and apply new technical information quickly to support customer needs.

Compensation and Benefits

• - Pay: $20 per hour.
• - Schedule: Monday through Friday, 8:00 AM to 5:00 PM.
• - Job Type: Temp-to-hire, with potential to convert to full-time.
• - Work Arrangement: Remote, must live in California.
• - Location Requirement: Glendale, CA area listed, with remote work available for California residents.

Required Qualifications and Skills

• - Provide Tier 1 technical support for software licensing and registration inquiries.
• - Handle customer requests through phone and email support channels.
• - Verify customer information and follow internal procedures to resolve issues.
• - Maintain timely, accurate responses within established service expectations.
• - 1 or more years of technical support experience preferred.
• - 1 or more years of experience in an office environment preferred.
• - Proficiency with Microsoft Office applications.
• - Strong verbal and written communication skills.
• - Ability to produce significant output with minimal wasted effort.
• - Strong attention to detail and ability to include all pertinent information in customer responses.
• - Ability to quickly understand, absorb, and apply new information.
• - Willingness to ask questions to improve understanding of processes and technical concepts.
• - Strong planning and organizational skills for managing daily tasks efficiently.
• - Must be able to pass a criminal background check.

Preferred Qualifications

• - Prior experience supporting software products, licensing, registration, or account-related customer inquiries.
• - Experience working in a remote customer support or help desk environment.
• - Familiarity with ticketing systems or customer relationship management tools.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.