Bilingual Call Center Operator

AppleOne Employment Services; San Bernardino (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Major medical

Dental

Vision

401k

Sick pay

Job summary

AppleOne Employment Services in San Bernardino, CA seeks a Bilingual Call Center Operator for a temp-to-hire role. You will handle high-volume inquiries, process documents, update databases, and schedule appointments in a confidential, team-oriented office environment.

Ideal candidates have clerical experience, strong communication skills, and the ability to work independently while meeting deadlines in a fast-paced setting.

Qualifications

• High school diploma or equivalent required.
• Experience in social service or high-volume customer service is helpful.
• Proficient with Outlook, Word and Excel.
• Strong computer skills and ability to learn internal systems and databases.
• Excellent verbal, written, and interpersonal communication.
• Strong telephone etiquette and professional response to inquiries and service requests.
• Maintain strict confidentiality when handling client information.
• Organized, time-conscious, detail-oriented, and follows through.
• Ability to work independently and meet deadlines in a demanding environment.
• Bilingual English and Spanish preferred.

Responsibilities

• Respond to high-volume phone and email inquiries regarding utility assistance.
• Receive visitors, answer calls, record messages, route inquiries to the team.
• Print, scan, file, and route applications and documents accurately and confidentially.
• Make outbound calls to schedule and confirm utility assistance appointments.
• Update client database records with current statuses and notes.
• Prepare template-based client notification letters and maintain logs and cross-reference records.

Skills

Bilingual English & Spanish

High-volume calls

Customer service

Interpersonal communication

Confidentiality

Office software

Data entry

Telephone etiquette

Independent working

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Summary

We are seeking a Bilingual Call Center Operator for a temp-to-hire opportunity in San Bernardino, CA. This role is ideal for a detail-oriented professional who enjoys helping people, managing high-volume calls, and supporting important community-based assistance programs. In this role, you will respond to phone and email inquiries, process client documents, update databases, schedule appointments, and provide professional support to visitors and callers. The work environment is office-based, team-oriented, and focused on confidentiality, accuracy, and respectful service. This is a strong opportunity for someone with clerical experience who is looking for stability, supportive leadership, and a path toward long-term employment.

Key Responsibilities

• Respond to high-volume phone and email inquiries regarding utility assistance, including answering questions and sending or receiving client documents.
• Receive visitors, answer incoming calls, record messages, and route inquiries to the appropriate team members.
• Print, scan, sort, file, and route applications and supporting documents accurately and confidentially.
• Make outbound calls to schedule and confirm utility assistance appointments.
• Update client database records with current statuses, concerns, notes, and related information.
• Prepare template-based client notification letters and maintain logs, files, and cross-reference records.

Required Qualifications and Skills

• Handle high-volume inbound and outbound calls related to client assistance programs.
• Process, scan, file, and route confidential client applications and documents.
• Maintain accurate client records, logs, correspondence, and database updates.
• Provide professional front office, clerical, and customer service support.
• High school diploma or equivalent required.
• Experience in a social service, public assistance, nonprofit, or high-volume customer service environment is helpful.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Strong computer skills and ability to learn internal systems, electronic applications, and database tools.
• Excellent verbal, written, and interpersonal communication skills.
• Strong telephone etiquette and ability to respond professionally to routine questions, complaints, and service requests.
• Ability to maintain strict confidentiality when handling client information.
• Strong organization, time management, attention to detail, and follow-through.
• Ability to work independently, follow oral and written instructions, and meet short deadlines in a demanding environment.
• Ability to communicate tactfully with individuals from varied social, economic, and cultural backgrounds.
• Ability to operate standard office equipment and perform basic clerical tasks such as filing, scanning, copying, and data entry.
• Ability to sit, stand, walk, bend, twist, reach, grasp, and lift up to 25 pounds as needed.

Preferred Qualifications

• Bilingual English and Spanish.
• Previous experience supporting utility assistance, social service, community assistance, or client intake programs is preferred.
• Experience working in a confidential, deadline-driven administrative support role is a plus.

Benefits

• For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

Equal Opportunity and Inclusion

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.