Tier 1 IT Support Specialist - Remote & Onsite

DEWW I.T. Solutions; Victoria, Northern (TX, KY); Hybrid; USD 25,000 - 39,000; Full time

Job summary

DEWW I.T. Solutions is seeking a Tier 1 IT technician to resolve workstation and user-level issues, with both remote and onsite support. You will troubleshoot hardware, software, and configurations while maintaining clear communication and thorough documentation of all work.

Join a team focused on dependable service, a supportive environment, and a defined growth path as you handle tickets from start to resolution within Tier 1 scope.

Qualifications

• Strong customer service and communication skills are required.
• Professional, dependable, and willing to learn.

Responsibilities

• Resolve workstation and user-level technical issues.
• Troubleshoot hardware, software, and configuration problems.
• Provide onsite support when needed.
• Own tickets from start to resolution within Tier 1 scope.
• Communicate clearly with clients and document work thoroughly.
• Escalate issues cleanly when they exceed Tier 1.

Skills

Customer service

Communication

Willing to learn

Dependable

Job description

DEWW I.T. Solutions is seeking a Tier 1 IT technician to resolve workstation and user-level issues, with both remote and onsite support. You will troubleshoot hardware, software, and configurations while maintaining clear communication and thorough documentation of all work.

Join a team focused on dependable service, a supportive environment, and a defined growth path as you handle tickets from start to resolution within Tier 1 scope.