Tier 1 IT Support Engineer — Growth & Certifications

Secure Network Administration Inc.; United States; On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

401(k) with match

Paid certifications and training

Job summary

Secure Network Administration is seeking a Tier 1 Support Engineer to join our service desk and be the first point of contact for client issues. You’ll triage, troubleshoot, and resolve day-to-day IT problems for end users across multiple client environments.

This entry-level role offers clear growth into Tier 2/3 engineering, network administration, or cloud engineering as you build your skills, with on-the-job training and a collaborative team culture.

Qualifications

• 1+ year in a help desk or MSP role.
• Strong knowledge of Windows 10/11.
• Experience with Microsoft 365 administration.
• Familiarity with basic networking concepts.
• Excellent customer service and communication.

Responsibilities

• Serve as the first point of contact for client support requests.
• Triage, log, and prioritize tickets in PSA/ticketing platform.
• Troubleshoot and resolve common issues and perform user provisioning.
• Support Microsoft 365 / Google Workspace administration.
• Escalate complex issues to Tier 2/3 with documentation.
• Maintain communication and provide status updates.
• Document solutions for the knowledge base.
• Provide remote support with occasional on-site visits.
• Meet SLA targets.

Skills

Windows 10/11

Microsoft 365

Active Directory

Customer service

Ticketing system

Communication

Problem solving

Multitasking

Tools

ConnectWise

Datto

NinjaOne

Autotask

RMM

Job description

Secure Network Administration is seeking a Tier 1 Support Engineer to join our service desk and be the first point of contact for client issues. You’ll triage, troubleshoot, and resolve day-to-day IT problems for end users across multiple client environments.

This entry-level role offers clear growth into Tier 2/3 engineering, network administration, or cloud engineering as you build your skills, with on-the-job training and a collaborative team culture.