Tier 1 IT Support Specialist — Proactive Troubleshooter
FedEx
14 días+
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Descripción de la vacante
A prominent logistics company is seeking a detail-oriented and proactive Tier 1 Support Specialist in Collierville, TN. This role includes monitoring, triaging, and resolving technical issues while ensuring timely escalation and documentation. The ideal candidate should have experience with ticketing systems and tools like badge provisioning and access control. The company offers competitive benefits including medical and vision insurance, along with a 401(k) plan.
Formación
- Experience with monitoring and resolving technical issues.
- Ability to ensure timely escalation and documentation.
Responsabilidades
- Monitor, triage, and resolve technical issues across multiple platforms.
- Document all incidents and resolutions.
Conocimientos
Experience with ticketing systems
Badge provisioning
Access control tools
Detail-oriented
Proactive
Descripción del empleo
A prominent logistics company is seeking a detail-oriented and proactive Tier 1 Support Specialist in Collierville, TN. This role includes monitoring, triaging, and resolving technical issues while ensuring timely escalation and documentation. The ideal candidate should have experience with ticketing systems and tools like badge provisioning and access control. The company offers competitive benefits including medical and vision insurance, along with a 401(k) plan.
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