Tier 1 IT Support & Onboarding Specialist

KURZ Transfer Products, LP; Huntersville (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive base pay

401k with match

Healthcare coverage

Vision & Dental benefits

HSA/FSA options

Life Insurance

Paid holidays & PTO

Employee Assistance Program

Climate-controlled facilities

Job summary

KURZ Transfer Products in Huntersville, NC seeks an IT Support Specialist (Tier 1) to be the first contact for internal technical issues. You will triage, troubleshoot, manage tickets, and support hardware, software, networking, and standard enterprise applications across a multi-warehouse environment.

You will assist with onboarding/offboarding, device provisioning, and ensure timely, customer-focused service.

Responsibilities

• Resolve common issues related to hardware, software, basic network connectivity, and standard enterprise applications.
• Manage incoming IT tickets, calls, chats, and emails; perform categorization, impact assessment, and escalate when appropriate.
• Install, configure, and maintain computers, peripherals, mobile devices, and approved software.
• Support account provisioning, hardware setup, software deployment, and access removal during employee lifecycle changes.
• Manage user access across systems and applications following role based access control guidelines; basic administration in AD and SAP.
• Ensure issues are resolved to user satisfaction and maintain strong communication throughout the support process.
• Work with Security, Engineering, and Operations to ensure systems remain compliant and aligned with company policies.
• Assist with endpoint management tasks using tools such as SCCM, Ivanti EPM, and DUO, focusing on device health and compliance.
• Contribute to IT documentation, SOPs, and internal knowledge base articles to improve self service and Tier 1 efficiency.

Job description

KURZ Transfer Products in Huntersville, NC seeks an IT Support Specialist (Tier 1) to be the first contact for internal technical issues. You will triage, troubleshoot, manage tickets, and support hardware, software, networking, and standard enterprise applications across a multi-warehouse environment.

You will assist with onboarding/offboarding, device provisioning, and ensure timely, customer-focused service.