Remote IT Service Desk Technician — Tier 1 Support

Intratek Computer INC; Charlotte (NC); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Paid vacation

Paid holidays

Job summary

Intratek Computer, Inc. seeks an IT Service Desk Technician for remote IT support in Charlotte, NC. Training is on-site for the first two weeks, with subsequent remote work.

The role involves phone support across multiple departments and Office 365 tasks, including troubleshooting and user assistance. Candidates should have strong customer service skills, knowledge of Windows 10/11, and familiarity with Office 365 apps. Training schedules vary by shift (first and third shifts available).

Qualifications

• Experience answering Tier 1 tech support in a call center
• Proficient with Office 365 suite (Excel, Word, PowerPoint, Outlook, Teams)
• Strong communication and active listening skills

Responsibilities

• Answering Tier 1 technical support questions in a call center environment
• Record incidents and resolutions in the ticketing system (Cherwell / Ivanti Neurons ITSM)

Skills

Customer service

Windows 10/11

Office 365

Remote help desk experience

Tools

Cherwell

Ivanti Neurons ITSM

Job description

Intratek Computer, Inc. seeks an IT Service Desk Technician for remote IT support in Charlotte, NC. Training is on-site for the first two weeks, with subsequent remote work.

The role involves phone support across multiple departments and Office 365 tasks, including troubleshooting and user assistance. Candidates should have strong customer service skills, knowledge of Windows 10/11, and familiarity with Office 365 apps. Training schedules vary by shift (first and third shifts available).