Field IT Technician – On-Site Support & Troubleshooting

PruittHealth; United States; On-site; USD 42,000 - 70,000; Full time

Job summary

PruittHealth in North Carolina is seeking an IT Help Desk professional to provide onsite and remote support for partners and users.

You will troubleshoot, document, and resolve complex issues using Windows, Citrix, and other enterprise tools. Strong communication and ability to work independently are required.

This role involves escalation between the helpdesk and engineers, with a focus on first-call resolution and managing a heavy case load.

Qualifications

• Two to five years end-user support experience in Windows and Citrix environments.
• Experience with Windows Server and Citrix infrastructure.
• Strong documentation and knowledge-base skills.

Responsibilities

• Independence on assigned tasks showing technical and organizational proficiency.
• Maintain proper documentation for assigned sites.
• Escalate between the helpdesk and engineers as needed.
• Learn new tasks and tools quickly.
• Explain solutions to non-technical users concisely.

Skills

Help desk

Remote support

Windows Server

Citrix management

Active Directory

Documentation

Troubleshooting

Communication

Time management

On-site support

Education

Information Technology degree

A+ Certification

MCDST

Tools

TeamViewer

AnyDesk

RDP

Zoom

Microsoft Teams

Job description

PruittHealth in North Carolina is seeking an IT Help Desk professional to provide onsite and remote support for partners and users.

You will troubleshoot, document, and resolve complex issues using Windows, Citrix, and other enterprise tools. Strong communication and ability to work independently are required.

This role involves escalation between the helpdesk and engineers, with a focus on first-call resolution and managing a heavy case load.