Client-Facing IT Support Analyst (Tier 1)

MERIPLEX; Charlotte (NC); On-site; USD 52,000 - 66,000; Full time

Job summary

Meriplex in Charlotte is seeking a Systems Analyst at the Tier 1–1.5 level to support a dedicated client onsite while collaborating with our Technical Assistance Center. You will resolve Level 1 issues, follow SOPs, and deliver a consistently positive support experience, handling desktop, email, and network needs.

This role offers growth within an MSP, exposure to a variety of technologies, and a chance to build customer relationships while sharpening technical skills in a fast-paced IT services

Qualifications

• Must have strong customer service mindset and ability to explain technical concepts clearly.
• Ability to troubleshoot common desktop, OS, email, printing and connectivity issues.
• Familiarity with Microsoft 365 and Azure; knowledge of Active Directory is required.

Responsibilities

• Be the first point of contact for end users, delivering friendly, professional, and timely support
• Troubleshoot common desktop, OS, email, printing, and connectivity issues
• Support customer-specific applications using documented procedures
• Perform basic network troubleshooting (TCP/IP, VPN connectivity, password resets)
• Navigate Active Directory to create, modify, and disable user accounts and groups
• Provide basic Microsoft 365 and Azure support
• Perform first-level triage for virtual server and system issues
• Accurately document work and manage tickets using established workflows
• Follow SOPs while knowing when to lift issues appropriately
• Build trust with end users by setting clear expectations and following through

Skills

Customer service

Communication

Teamwork

Education

A+ certification

Network+ certification

Server+ certification

Tools

Active Directory

Microsoft 365

Azure

Job description

Meriplex in Charlotte is seeking a Systems Analyst at the Tier 1–1.5 level to support a dedicated client onsite while collaborating with our Technical Assistance Center. You will resolve Level 1 issues, follow SOPs, and deliver a consistently positive support experience, handling desktop, email, and network needs.

This role offers growth within an MSP, exposure to a variety of technologies, and a chance to build customer relationships while sharpening technical skills in a fast-paced IT services