Hybrid IT Service Desk Technician First Line Support

Delphiq Llc; Washington (District of Columbia); Hybrid; USD 55,000 - 70,000; Full time

Job summary

DELPHIQ is hiring for a Tier 1 Service Desk Technician. We’re seeking responsive, customer-focused professionals who take pride in solving problems quickly and creating great first impressions.

This is a full-time position offering comprehensive benefits, growth opportunities, and a competitive salary commensurate with experience. As the first line of government IT support, you’ll handle phone, chat, remote, and occasional on-site assistance for DC-area offices and nationwide.

Qualifications

• 3+ years in IT call center environments.
• Experience with AD user/account administration.
• Knowledge of Windows 10/11 and Office 365.
• Strong customer-service and communication skills.

Responsibilities

• Triage and resolve routine software, hardware, and account issues.
• Log tickets and maintain ownership through resolution.
• Provide phone, chat, and remote support; on-site as needed.
• Support rotating shifts for 24x7 operations.

Skills

Active Directory administration

Windows 10/11

Microsoft 365

Excellent communication

Tools

Cisco AnyConnect

VPN RSA SecurID

macOS basics

Job description

DELPHIQ is hiring for a Tier 1 Service Desk Technician. We’re seeking responsive, customer-focused professionals who take pride in solving problems quickly and creating great first impressions.

This is a full-time position offering comprehensive benefits, growth opportunities, and a competitive salary commensurate with experience. As the first line of government IT support, you’ll handle phone, chat, remote, and occasional on-site assistance for DC-area offices and nationwide.