Tier 1 IT Help Desk Specialist

ManpowerGroup Global, Inc.; Town of Norway, Umatilla (WI, OR); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

401(k) Plus Match

Weekly Pay

Job summary

ManpowerGroup Global, Inc. is looking for a Help Desk Support professional in Boardman, OR. This position involves providing first-level technical support, diagnosing and troubleshooting issues across various devices, and supporting user account management.

The ideal candidate will possess strong problem-solving abilities and effective communication skills. Opportunities for growth and supportive work culture are available, along with benefits including medical plans and a 401(k) with match.

Qualifications

• Basic understanding of computer hardware and operating systems (Windows/Mac).
• Familiarity with networking concepts.
• Ability to troubleshoot desktop, laptop, printer, and mobile device issues.

Responsibilities

• Provide first-level technical support for hardware, software, and network-related issues.
• Respond to help desk tickets, phone calls, and email requests in a timely manner.
• Install, configure, and maintain operating systems and standard business applications.

Skills

Problem-solving skills

Communication skills

Customer-focused attitude

Education

Associate’s degree in Information Technology or related field

CompTIA A+ certification (preferred or in progress)

Tools

Microsoft Office

Email systems

Ticketing tools

Job description

ManpowerGroup Global, Inc. is looking for a Help Desk Support professional in Boardman, OR. This position involves providing first-level technical support, diagnosing and troubleshooting issues across various devices, and supporting user account management.

The ideal candidate will possess strong problem-solving abilities and effective communication skills. Opportunities for growth and supportive work culture are available, along with benefits including medical plans and a 401(k) with match.