Help Desk Support

Experis Technology Group; Umatilla (OR); Sur place; USD 34 440 - 41 328; Plein temps

Avantages offerts par ce poste

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

401(k) Plus Match

Weekly Pay

Résumé du poste

ManpowerGroup Global, Inc. is looking for a Help Desk Support professional in Boardman, OR. This position involves providing first-level technical support, diagnosing and troubleshooting issues across various devices, and supporting user account management.

The ideal candidate will possess strong problem-solving abilities and effective communication skills. Opportunities for growth and supportive work culture are available, along with benefits including medical plans and a 401(k) with match.

Qualifications

• Basic understanding of computer hardware and operating systems (Windows/Mac).
• Familiarity with networking concepts.
• Ability to troubleshoot desktop, laptop, printer, and mobile device issues.

Responsabilités

• Provide first-level technical support for hardware, software, and network-related issues.
• Respond to help desk tickets, phone calls, and email requests in a timely manner.
• Install, configure, and maintain operating systems and standard business applications.

Connaissances

Problem-solving skills

Communication skills

Customer-focused attitude

Formation

Associate’s degree in Information Technology or related field

CompTIA A+ certification (preferred or in progress)

Outils

Microsoft Office

Email systems

Ticketing tools

Description du poste

Our client, a dynamic organization in the technology sector, is seeking a Help Desk Support to join their team. As a Help Desk Support, you will be part of the IT Support Department supporting the technical needs of end users. The ideal candidate will demonstrate strong problem-solving skills, excellent communication, and a customer-focused attitude, which will align successfully in the organization.

Job Title: Help Desk Support

Location: Boardman, OR, Umatilla, OR, Hermiston, OR

Pay Range: 25.50-2.00/hr

What's the Job?

• Provide first-level (Tier 1) technical support for hardware, software, and network-related issues
• Diagnose and troubleshoot problems with desktops, laptops, printers, and mobile devices
• Install, configure, and maintain operating systems and standard business applications
• Respond to help desk tickets, phone calls, and email requests in a timely manner
• Support user account setup, password resets, and access management

What's Needed?

• Associate’s degree in Information Technology or related field (or equivalent experience)
• CompTIA A+ certification preferred or in progress
• Basic understanding of computer hardware, operating systems (Windows/Mac), and networking concepts
• Familiarity with common software applications (Microsoft Office, email systems, ticketing tools)
• Strong problem-solving and communication skills

What's in it for me?

• Opportunities to develop your technical skills and grow within the organization
• Supportive work environment that values diversity and inclusion
• Chance to work with a talented team committed to excellence
• Engaging projects that challenge and enhance your expertise
• Recognition for your contributions and dedication

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay