Tier-1 IT Help Desk Pro — Rapid Problem Solver

Acro Service Corp; Carson City (NV); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

EAP

401(k)

Job summary

Acro Service Corp in Carson City, NV seeks a Tier-1 IT Support specialist to handle non-scripted customer requests, establish/maintain user accounts in Active Directory, and track Service Desk activities. The role emphasizes prompt problem resolution and clear communication.

Ideal candidates have 2+ years of hands-on experience with Windows, Office, AD, VPN, and mobile devices, plus relevant certifications like CompTIA A+/Network+; on-site work in Nevada is expected.

Qualifications

• Solid knowledge of Service Desk and Customer Support center operations.
• Minimum of two (2) years’ hands-on experience troubleshooting hardware and software products including Windows, office apps, AD, VPN, and mobile devices.

Responsibilities

• Provide tier-one network and systems support by addressing customer requests in a non-scripted environment.
• Establish new users and maintain AD accounts and email; manage Service Desk ticketing and asset tracking.
• Troubleshoot IT issues and drive incident resolution in an agile environment.

Skills

Service desk operations

Customer support

Problem solving

Communication

Tools

Active Directory

VPN

Windows OS

Microsoft Office

Job description

Acro Service Corp in Carson City, NV seeks a Tier-1 IT Support specialist to handle non-scripted customer requests, establish/maintain user accounts in Active Directory, and track Service Desk activities. The role emphasizes prompt problem resolution and clear communication.

Ideal candidates have 2+ years of hands-on experience with Windows, Office, AD, VPN, and mobile devices, plus relevant certifications like CompTIA A+/Network+; on-site work in Nevada is expected.