Onsite Help Desk Specialist 2 — Tier 2 IT Support

Acro Service Corp

Carson City (NV)

On-site

USD 48,000 - 64,000

Full time

34 hours ago

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Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

EAP

401(k)

Job summary

Acro Service Corp is seeking a Help Desk Service Specialist 2 for Carson City, NV, onsite. Duration is 1 year from projected start date. You will provide tier-one support, create user accounts, and maintain Active Directory, with involvement in asset management and documentation.

The ideal candidate has 2+ years in service desk operations, proficiency with Windows/Office, AD, VPN, and strong customer-facing communication. Certifications such as CompTIA A+/Network+/Security+ are preferred.

Qualifications

Two years hands-on experience troubleshooting hardware and software (desktops, laptops/tablets, printers).
Experience with Microsoft Windows, Office, Active Directory, VPN, antivirus, and remote access technologies.
Strong customer service and communication skills; ability to explain technical information to customers.

Responsibilities

Provide tier-one network and systems support in a non-scripted environment.
Establish new users including network, email accounts, and maintain Active Directory data.
Maintain Service Desk ticketing and monitor user support activities.