IT Help Desk Associate I – On-Site Las Vegas

Switch

Las Vegas (NV)

On-site

USD 42,000 - 60,000

Full time

14 days+

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Job summary

Switch is seeking an IT Service Desk Technician I in Las Vegas, NV to provide first‑level support for on‑site staff. You’ll troubleshoot Windows, email, hardware and software, assist with onboarding/offboarding, and document resolutions in the ticketing system.

We look for basic Windows experience, familiarity with Active Directory, and a CompTIA A+ certification. This on‑site role requires reliable transportation and a customer‑focused mindset. Competitive benefits and growth opportunities.

Qualifications

Basic experience supporting Windows desktops.
Familiarity with Active Directory user and computer management.
Experience using a help desk ticketing system.
CompTIA A+ certification required.
Valid driver’s license and reliable transportation for on site work.
2 years of IT support or help desk experience.

Responsibilities

Provide first level technical support by phone, ticketing system, and remote tools.
Troubleshoot Windows, email, hardware, and application issues.
Monitor the help desk queue and resolve tickets based on priority and order received.
Escalate issues that fall outside documented procedures or access levels.
Set up and deploy workstations, peripherals, and standard software.
Create, modify, and disable user accounts in Active Directory.
Assist with employee onboarding and offboarding IT tasks.
Document issues, resolutions, and internal procedures in the ticketing system.