Tier 1 IT Help Desk Specialist

Link Technologies

Carson City (NV)

On-site

USD 42,000 - 62,000

Full time

2 days ago

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Job summary

Link Technologies, a Las Vegas-based IT consulting firm, seeks a Help Desk Service Specialist to be the first point of contact for IT and provide tier-1 hardware and software support to internal users, contractors, and vendors.

The role requires hands-on experience with desktops, laptops, printers, Windows, Office, Active Directory, VPN, and mobile devices, plus strong communication skills to explain technical information to customers.

Qualifications

Minimum 2 years of hands-on IT support experience.
Strong knowledge of Windows OS, Office, AD, VPN, and mobile devices.
Excellent customer service and communication skills; able to explain tech to non-tech users.

Responsibilities

Provide tier-1 hardware and software technical support to internal users, contractors, and vendors.
Establish new users (network, email) and manage Active Directory information.
Maintain service desk ticketing, monitor support activity, and document actions taken.
Assist with asset management of computers, peripherals, and printers.
Draft customer communications and user-facing documentation.
Monitor and troubleshoot IT issues, drive timely resolutions.
Work within an agile project management environment.
Complete tasks per Desktop Support Manager's specifications and standards.