Customer-Facing Desktop IT Support Specialist

Acro Service Corp; Santa Fe (NM); On-site; USD 42,000 - 62,000; Full time

Job summary

Acro Service Corp is seeking an IT support professional to assist end users onsite and remotely. You will configure laptops and applications, set up phones, and work at users' desks to resolve issues promptly.

The role requires five years in IT and three years in user support, with strong MS Office and network troubleshooting skills to ensure smooth operations in a customer-facing environment.

Qualifications

• Five years of IT experience in computer systems and user support.
• Three years of IT work in a user support role.
• Must be customer facing and onsite, assisting individuals at desks.
• Experience setting up laptops and apps, plus phones.

Responsibilities

• Set up laptops and applications for users.
• Set up phones and assist with Verizon One Talk integration.
• Provide desk-side and remote support onsite to users.
• Create and maintain documentation of systems, jobs, programs, and audits.

Skills

Operating systems

Applications

Change management

Password security

Customer facing

Network troubleshooting

Documentation

Tools

MS Office

Verizon One Talk

Disk imaging

Job description

Acro Service Corp is seeking an IT support professional to assist end users onsite and remotely. You will configure laptops and applications, set up phones, and work at users' desks to resolve issues promptly.

The role requires five years in IT and three years in user support, with strong MS Office and network troubleshooting skills to ensure smooth operations in a customer-facing environment.