Help Desk Specialist

Acro Service Corp

Carson City (NV)

On-site

USD 45,000 - 60,000

Full time

14 days+

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Job summary

A leading IT services company is seeking a Help Desk Service Specialist in Carson City, NV. The role requires excellent customer service skills along with hands-on experience in troubleshooting IT issues. Candidates should have at least two years of experience in a technical support role and certifications like CompTIA A+, Network+, or Security+. This position is contract-based requiring 100% on-site work.

Qualifications

Minimum of two years' experience in technical support.
Knowledge of Service Desk and Customer Support operations.
Ability to manage multiple IT issues simultaneously.

Responsibilities

Provide tier-one network and systems support.
Establish new users and maintain user information.
Monitor and record Service Desk activities.
Assist with asset management of IT devices.
Proactively troubleshoot and resolve IT issues.

Skills

Customer service skills

Technical troubleshooting

Problem-solving

Interpersonal skills

Communication skills

Tools

Microsoft Windows

Microsoft Office

Active Directory

VPN technologies

Job description

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HELP DESK SERVICE SPECIALIST

RESPONSIBILITIES

Responsible for providing tier-one network and systems support by answering, responding, and solving customer’s technical requests in a non-scripted environment.

Establishing new users including network, email accounts, and maintaining accurate and complete user information in Active Directory.

Maintaining Service Desk request tracking software and utilities, monitoring Service Desk user support and recording and tracking all Service Desk activities.

Assisting with asset management of computers, peripheral devices and printers

Writing customer communications, processes, and other customer-facing documentation.

Proactively monitor, analyze, and troubleshoot information technology issues and own, follow-up, and drive problem resolution.

Work within an agile project management environment.

Complete assigned work according to the specifications and standards set by the State and the NDOT Desktop Support Manager.

QUALIFICATIONS

Solid knowledge of Service Desk and Customer Support center operations.

Minimum of two (2) years’ hands-on experience troubleshooting various hardware and software products, including, but not limited to: desktops, laptop/tablets, printers, Microsoft Windows, Microsoft Office products, Microsoft Active Directory, wired LAN/WAN, VPN, antivirus, remote access technologies, and mobile devices.

Have a proactive nature with the ability to solve problems.

Be able to work on multiple projects, activities, and tasks, simultaneously.

Have excellent customer service, interpersonal, and communication skills, including the ability to explain technical information to customers, as needed, to effectively train/advise them on information technology issues.

The ideal candidate should have one or more of the following certifications:

· CompTIA A+, CompTIA Network+, CompTIA Security +

Seniority level