Help Desk Service Specialist 2

Acro Service Corp; Carson City (NV); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

EAP

401(k)

Job summary

Acro Service Corp is seeking a Help Desk Service Specialist 2 for Carson City, NV, onsite. Duration is 1 year from projected start date. You will provide tier-one support, create user accounts, and maintain Active Directory, with involvement in asset management and documentation.

The ideal candidate has 2+ years in service desk operations, proficiency with Windows/Office, AD, VPN, and strong customer-facing communication. Certifications such as CompTIA A+/Network+/Security+ are preferred.

Qualifications

• Two years hands-on experience troubleshooting hardware and software (desktops, laptops/tablets, printers).
• Experience with Microsoft Windows, Office, Active Directory, VPN, antivirus, and remote access technologies.
• Strong customer service and communication skills; ability to explain technical information to customers.

Responsibilities

• Provide tier-one network and systems support in a non-scripted environment.
• Establish new users including network, email accounts, and maintain Active Directory data.
• Maintain Service Desk ticketing and monitor user support activities.

Skills

Service Desk Operations

Customer Support

Troubleshooting

Active Directory

VPN

Windows OS

Microsoft Office

Mobile Devices

Communication

Education

CompTIA A+

CompTIA Network+

CompTIA Security+

Tools

Service Desk Software

Remote Access Technologies

Job description

Job Title: Help Desk Service Specialist 2

Duration: 1 Years from projected start date

Location: Carson City NV (Onsite)

JOB DESCRIPTION:

RESPONSIBILITIES

• Responsible for providing tier-one network and systems support by answering, responding, and solving customer’s technical requests in a non-scripted environment.
• Establishing new users including network, email accounts, and maintaining accurate and complete user information in Active Directory.
• Maintaining Service Desk request tracking software and utilities, monitoring Service Desk user support and recording and tracking all Service Desk activities.
• Assisting with asset management of computers, peripheral devices and printers Writing customer communications, processes, and other customer-facing documentation.
• Proactively monitor, analyze, and troubleshoot information technology issues and own, follow-up, and drive problem resolution.
• Work within an agile project management environment.

QUALIFICATIONS

• Solid knowledge of Service Desk and Customer Support center operations.
• Minimum of two (2) years’ hands-on experience troubleshooting various hardware and software products, including, but not limited to: desktops, laptop/tablets, printers, Microsoft Windows, Microsoft Office products, Microsoft Active Directory, wired LAN/WAN, VPN, antivirus, remote access technologies, and mobile devices.
• Have a proactive nature with the ability to solve problems.
• Be able to work on multiple projects, activities, and tasks, simultaneously.
• Have excellent customer service, interpersonal, and communication skills, including the ability to explain technical information to customers, as needed, to effectively train/advise them on information technology issues.

The ideal candidate should have one or more of the following certifications:

CompTIA A+, CompTIA Network+, CompTIA Security +

Other vendor or vendor-neutral networking certifications may be considered on a case-by-case basis.

BENEFITS:

Medical, dental, vision, life, disability, EAP, and 401(k).

The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.