On-Site Help Desk Specialist - Contract IT Support

Acro Service Corp; Carson City (NV); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading IT services company is seeking a Help Desk Service Specialist in Carson City, NV. The role requires excellent customer service skills along with hands-on experience in troubleshooting IT issues. Candidates should have at least two years of experience in a technical support role and certifications like CompTIA A+, Network+, or Security+. This position is contract-based requiring 100% on-site work.

Qualifications

• Minimum of two years' experience in technical support.
• Knowledge of Service Desk and Customer Support operations.
• Ability to manage multiple IT issues simultaneously.

Responsibilities

• Provide tier-one network and systems support.
• Establish new users and maintain user information.
• Monitor and record Service Desk activities.
• Assist with asset management of IT devices.
• Proactively troubleshoot and resolve IT issues.

Skills

Customer service skills

Technical troubleshooting

Problem-solving

Interpersonal skills

Communication skills

Tools

Microsoft Windows

Microsoft Office

Active Directory

VPN technologies

Job description

A leading IT services company is seeking a Help Desk Service Specialist in Carson City, NV. The role requires excellent customer service skills along with hands-on experience in troubleshooting IT issues. Candidates should have at least two years of experience in a technical support role and certifications like CompTIA A+, Network+, or Security+. This position is contract-based requiring 100% on-site work.