Tier 1 Help Desk Support

Kelly Services; Dallas (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Motion Recruitment Partners is seeking a diligent Support Technician for an onsite contract-to-hire role in Grand Prairie, TX. You will provide Tier 1 and Tier 2 support for desktops, applications, and end-user technology across Windows and Mac environments.

Primary duties include troubleshooting via ticketing systems, assisting users with Microsoft Office 365, and supporting software, browsers, and mobile apps. Strong customer service and IT basics are essential for success.

Qualifications

• High school diploma or equivalent preferred.
• Customer service experience within a call center environment.
• Previous help desk or technical support experience.
• Experience troubleshooting Microsoft Office 365 applications.
• Ability to install, configure, and support software applications.
• Experience supporting and troubleshooting internet browsers.
• Knowledge of mobile application support.
• Strong understanding of Microsoft Office products.
• Experience supporting Windows and Mac operating systems.
• Experience with computer hardware troubleshooting.
• Familiarity with Active Directory.

Responsibilities

• Troubleshoot service incidents and resolve support requests through established ticketing systems.
• Assist users with Microsoft technologies, hardware, software, browsers, and mobile applications.
• Provide Tier 1 and Tier 2 support across desktop systems and end-user technology.
• Work to maintain employee productivity through timely issue resolution and customer-focused support.
• Support Windows and Mac environments and ensure smooth operation of IT services.

Skills

Help desk experience

Customer service

Windows support

Mac support

Microsoft 365

Active Directory

Hardware troubleshooting

Software installation

Browser support

Mobile app support

High school diploma

Education

High school diploma or equivalent

Job description

$15 - $20

A workforce services organization supporting installation projects for retailers and manufacturers is currently looking to hire a Support Technician. This contract-to-hire position is based in Grand Prairie, TX and requires onsite work 4 to 5 days per week. The role focuses on providing Tier 1 and Tier 2 technical support across desktop systems, business applications, and end-user technology.

The Support Technician will troubleshoot service incidents, resolve support requests through established ticketing systems, and assist users with Microsoft technologies, hardware, software, browsers, and mobile applications. The position supports both Windows and Mac environments while helping maintain employee productivity through timely issue resolution and customer-focused support.

Contract Duration: Not Specified

Required Skills & Experience

• High school diploma or equivalent preferred
• Customer service experience within a call center environment
• Previous help desk or technical support experience
• Experience troubleshooting Microsoft Office 365 applications
• Ability to install, configure, and support software applications
• Experience supporting and troubleshooting internet browsers
• Knowledge of mobile application support
• Strong understanding of Microsoft Office products
• Experience supporting Windows and Mac operating systems
• Experience with computer hardware troubleshooting
• Familiarity with Active Directory

Desired Skills & Experience

• Microsoft 365 certification
• Microsoft Azure certification
• Strong written and verbal communication skills
• Ability to work effectively in a team environment

What You Will Be Doing

Tech Breakdown

• 40% End User Support
• 30% Microsoft 365 and Application Troubleshooting
• 20% Hardware, Operating System, and Browser Support
• 10% Active Directory and Account Support

Daily Responsibilities

• 60% Ticket Resolution and Incident Management
• 25% Customer Service and End User Assistance
• 15% Documentation and Team Collaboration

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.