Information Technology Help Desk Technician

Trinity Consultants; Dallas (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid time off

On-site role

Job summary

Trinity Consultants in Dallas, TX seeks a full-time IT Helpdesk Support Technician I to join on-site with a dynamic team. You will support Windows 10/11, the Microsoft 365 suite (Outlook, Word, Excel, Teams, OneDrive) and have some Mac OS experience.

The associate will manage user accounts, provide desktop and laptop support including imaging, handle tickets, document IT requests, assist with IT asset management, and collaborate with overseas team members to meet QA & SLA goals.

Qualifications

• High school diploma or equivalent required; IT experience preferred.
• 1–2 years IT support or help desk experience preferred; strong troubleshooting and customer service skills.
• Familiarity with Windows 10/11, Microsoft 365 apps, and basic Mac OS is expected.

Responsibilities

• User accounts management across platforms including MFA and data archival.
• Provide desktop and laptop support including imaging, device deployment, and on-site/remote assistance.
• Respond to and resolve help desk tickets with timely escalation when needed.
• Document IT requests and tickets; contribute to internal processes and QA/SLA adherence.
• Participate in IT asset management and IT projects such as infrastructure upgrades.
• Collaborate with IT team and overseas members to ensure smooth operations.
• Support special IT projects such as migrations or integrations as needed.

Skills

Problem solving

Windows 10/11 knowledge

Microsoft 365 suite

Mac OS experience

Strong communication

Help desk support

Account management

Imaging & deployment

Education

High school diploma or equivalent

1–2 years IT support experience

Tools

Windows

Mac OS

Job description

We are seeking a full-time I.T. Helpdesk Support Technician 1 to work on-site with a dynamic team and a rapidly growing company in the Dallas area. We are looking for an individual with a background in computer repair, troubleshooting, and familiarity with Windows 10/11 and the Microsoft 365 suite (Outlook, Word, Excel, Teams, OneDrive, etc.) and some Mac OS experience.

The company offers health and retirement benefits, paid time off for full-time employees, and a opportunity to build and grow your I.T. career. Our IT department is seeking a dedicated IT professional to join our team on a full-time basis. The associate will be responsible for supporting our IT members during a normal work day with potential leadership responsibilities. This position will be based in the Trinity Dallas Office and the role will require the individual to be on-site (This is not a work from home position).

DUTIES AND RESPONSIBILITIES:

• User Account Management: Administer user accounts across different platforms, including account creation, password resets, MFA (Two-Factor Authentication) management, disabling accounts, and archiving user data.
• Technical Support: Provide desktop and laptop support, including imaging and re-imaging devices, coordinating shipping, delivery, and returns of IT equipment. Provide remote and on-site support, particularly for overseas team members.
• Help Desk Tickets: Respond to and resolve help desk tickets, escalating issues as needed and ensuring timely resolution to maintain high client satisfaction.
• Documentation: Manage and update IT requests and tickets to support users and clients, assist with technical documentation to improve internal processes.
• Asset Management: Participate in IT asset management and assist with IT projects, such as infrastructure upgrades.
• Collaboration: Work with the IT team to ensure smooth day-to-day operations and continuous improvement of IT services. Assist overseas IT team members with tickets and issues, maintaining Quality Assurance (QA) & SLA times.
• Special Projects: This position may participate and focus on assisting with specialized technical support on specific I.T. projects, (i.e. integration, migration, acquisitions, etc.), on a need to basis.

REQUIRED SKILLS/ABILITIES:

• Problem-solving skills
• Basic Computer & LAN knowledge
• Excellent verbal and written communication skills (English proficiency required)
• Operating systems knowledge (Windows, Mac OS, Phone OS). Linux a plus, but not required.
• Phone & Telecommunication Basic Support skills
• Quality Focus
• PC proficiency (Microsoft Operating Systems, Microsoft Office & Mac OS)
• On-Prem/Local PC & Microsoft Entra Cloud knowledge

EDUCATION AND EXPERIENCE:

• High school diploma, GED, or equivalent
• Prior information technology or operating systems experience preferred. 1 to 2+ years’ experience, preferred with strong I.T. troubleshooting and customer service skills.
• Identify any preferred education, certifications, licenses, or specialized training.
• Familiarity with basic office software (Windows, Office, Word, Excel, Outlook, One Drive, Teams)
• Prior experience or coursework related to IT help desk, desktop support, system administration.