Desktop Support Specialist

Forbes Technical Consulting LLC; Richardson (TX); On-site; USD 55,000 - 75,000; Part time

Job summary

Forbes Technical Consulting LLC is seeking an experienced IT Support Specialist for a contract-to-hire opportunity in Plano, TX. You will deliver Tier 2/3 support in an enterprise Windows environment, troubleshoot complex issues, and provide onsite coverage with occasional travel to other Texas locations.

You will manage Active Directory, Google Workspace, and ITSM platforms like ServiceNow, while maintaining documentation, supporting access management, and contributing to IT projects and

Qualifications

• Minimum 3+ years in desktop or end-user support, systems support, or IT operations.
• Strong experience with Active Directory and Microsoft/Windows environments.
• Experience supporting Google Workspace/Google Suite.
• Experience with ServiceNow or another enterprise ITSM platform.
• Excellent troubleshooting and problem-solving abilities.
• Clear communication, organization, and customer-service skills.

Responsibilities

• Provide Tier 2 and Tier 3 technical support in an enterprise environment.
• Troubleshoot and resolve hardware, software, network, and end-user issues.
• Provide onsite technical support and travel to other Texas locations as needed.
• Support and administer technologies including Active Directory and Google Workspace.
• Assist with user account, identity, and access management activities.
• Create and maintain technical documentation and knowledge-base content.
• Participate in projects, including system implementations and upgrades.
• Follow IT service management processes and SLAs.
• Maintain accurate IT asset records and support asset management.
• Collaborate with IT and business stakeholders to improve service delivery.
• Provide technical guidance and training to users as needed.
• Follow workplace safety and operational procedures.
• Stay current with emerging technologies to improve systems.

Skills

Tier 2/3 support

Active Directory

Windows environments

Google Workspace

ITSM platforms

Troubleshooting

Customer service

Onsite work

Travel readiness

Tools

ServiceNow

Google Workspace

Job description

Type: Contract-to-Hire | 6-Month Contract with Potential Direct Hire

Travel: Occasional travel to other Texas locations

Responsibilities

• Provide Tier 2 and Tier 3 technical support in an enterprise environment.
• Troubleshoot and resolve hardware, software, network, and end-user technology issues.
• Provide onsite technical support and occasional support at other Texas locations.
• Support and administer technologies including Active Directory, Microsoft/Windows environments, Google Workspace, and ITSM platforms such as ServiceNow.
• Assist with user account, identity, and access management activities.
• Create and maintain technical documentation, procedures, and knowledge-base content.
• Participate in technology projects, including system implementations, upgrades, and enhancements.
• Follow established IT service management processes and service-level expectations.
• Maintain accurate IT asset records and support asset management activities.
• Collaborate with IT and business stakeholders to improve service delivery and the end-user experience.
• Provide technical guidance, training, and knowledge-sharing to users as needed.
• Follow established workplace safety and operational procedures.
• Stay current with emerging technologies and identify opportunities to improve systems and support processes.

Required Skills

• 3+ years of hands-on experience in desktop support, end-user support, systems support, or IT operations.
• Strong experience with Active Directory and Microsoft/Windows environments.
• Experience supporting Google Workspace/Google Suite.
• Experience with ServiceNow or another enterprise ITSM platform.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication, organization, and customer-service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable working independently as well as within a collaborative IT team.
• Ability to work 100% onsite in Plano, TX.
• Willingness to travel occasionally to other Texas locations.

Preferred Skills

• CompTIA A+
• Microsoft certifications, including MCP or MCSA
• ITIL v3/v4
• Experience supporting enterprise or multi-site environments
• Experience with system implementations, upgrades, or infrastructure projects
• Experience with IT asset management and technical documentation