Tier 1 Help Desk Support

Motion Recruitment; Dallas (TX); On-site; USD 42,000 - 61,000; Full time

Job summary

Motion Recruitment in Grand Prairie, TX is seeking a Support Technician for a contract-to-hire role to deliver Tier 1 and 2 support across desktop systems, business applications, and end-user technology.

You will troubleshoot incidents, resolve tickets via our system, and assist users with Microsoft technologies, hardware, software, browsers, and mobile apps on Windows and Mac platforms.

Qualifications

• High school diploma or equivalent preferred.
• Customer service experience in a call center or similar environment.
• Previous help desk or technical support experience.
• Experience troubleshooting Microsoft Office 365 applications.
• Ability to install, configure, and support software applications.
• Experience supporting and troubleshooting internet browsers.
• Knowledge of mobile application support.
• Strong understanding of Microsoft Office products.
• Experience supporting Windows and Mac operating systems.
• Experience with computer hardware troubleshooting.
• Familiarity with Active Directory.

Responsibilities

• Provide Tier 1 and Tier 2 technical support across desktop systems, business applications, and end-user technology.
• Troubleshoot service incidents and resolve support requests through established ticketing systems.
• Assist users with Microsoft technologies, hardware, software, browsers, and mobile applications.
• Maintain productivity through timely issue resolution and customer-focused support.
• Work within Windows and Mac environments to support end users.

Skills

Customer service

Help desk

Microsoft Office 365

Software installation

Browser support

Mobile app support

Windows & Mac

Hardware troubleshooting

Active Directory

Education

High school diploma or equivalent

Tools

Active Directory

Microsoft 365

Job description

A workforce services organization supporting installation projects for retailers and manufacturers is currently looking to hire a Support Technician. This contract-to-hire position is based in Grand Prairie, TX and requires onsite work 4 to 5 days per week. The role focuses on providing Tier 1 and Tier 2 technical support across desktop systems, business applications, and end-user technology. The Support Technician will troubleshoot service incidents, resolve support requests through established ticketing systems, and assist users with Microsoft technologies, hardware, software, browsers, and mobile applications. The position supports both Windows and Mac environments while helping maintain employee productivity through timely issue resolution and customer-focused support.

Contract Duration: Not Specified

Required Skills & Experience

• High school diploma or equivalent preferred
• Customer service experience within a call center environment
• Previous help desk or technical support experience
• Experience troubleshooting Microsoft Office 365 applications
• Ability to install, configure, and support software applications
• Experience supporting and troubleshooting internet browsers
• Knowledge of mobile application support
• Strong understanding of Microsoft Office products
• Experience supporting Windows and Mac operating systems
• Experience with computer hardware troubleshooting
• Familiarity with Active Directory

Desired Skills & Experience

• Microsoft 365 certification
• Microsoft Azure certification
• Strong written and verbal communication skills
• Ability to work effectively in a team environment

What You Will Be Doing

Tech Breakdown

• 40% End User Support
• 30% Microsoft 365 and Application Troubleshooting
• 20% Hardware, Operating System, and Browser Support
• 10% Active Directory and Account Support

Daily Responsibilities

• 60% Ticket Resolution and Incident Management
• 25% Customer Service and End User Assistance
• 15% Documentation and Team Collaboration

Posted By: Ellie Merry