Tier 1/2 Help Desk Tech — MS 365 & Mac/Windows

Motion Recruitment; Dallas (TX); On-site; USD 42,000 - 61,000; Full time

Job summary

Motion Recruitment in Grand Prairie, TX is seeking a Support Technician for a contract-to-hire role to deliver Tier 1 and 2 support across desktop systems, business applications, and end-user technology.

You will troubleshoot incidents, resolve tickets via our system, and assist users with Microsoft technologies, hardware, software, browsers, and mobile apps on Windows and Mac platforms.

Qualifications

• High school diploma or equivalent preferred.
• Customer service experience in a call center or similar environment.
• Previous help desk or technical support experience.
• Experience troubleshooting Microsoft Office 365 applications.
• Ability to install, configure, and support software applications.
• Experience supporting and troubleshooting internet browsers.
• Knowledge of mobile application support.
• Strong understanding of Microsoft Office products.
• Experience supporting Windows and Mac operating systems.
• Experience with computer hardware troubleshooting.
• Familiarity with Active Directory.

Responsibilities

• Provide Tier 1 and Tier 2 technical support across desktop systems, business applications, and end-user technology.
• Troubleshoot service incidents and resolve support requests through established ticketing systems.
• Assist users with Microsoft technologies, hardware, software, browsers, and mobile applications.
• Maintain productivity through timely issue resolution and customer-focused support.
• Work within Windows and Mac environments to support end users.

Skills

Customer service

Help desk

Microsoft Office 365

Software installation

Browser support

Mobile app support

Windows & Mac

Hardware troubleshooting

Active Directory

Education

High school diploma or equivalent

Tools

Active Directory

Microsoft 365

Job description

Motion Recruitment in Grand Prairie, TX is seeking a Support Technician for a contract-to-hire role to deliver Tier 1 and 2 support across desktop systems, business applications, and end-user technology.

You will troubleshoot incidents, resolve tickets via our system, and assist users with Microsoft technologies, hardware, software, browsers, and mobile apps on Windows and Mac platforms.