Technical Support Specialist
GTN Technical Staffing
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Benefits offered by this job
Job summary
Qualifications
- 1+ years of hands-on technical software support experience, ideally in Microsoft or Apple environments.
- Strong written and spoken English communication skills are essential.
Responsibilities
- Provide Tier I/II technical support for custom software applications.
- Maintain accurate case notes and resolution documentation.
- Deliver support via professional email and phone.
Skills
Education
Tools
Job description
Degree Requirements: Bachelor’s degree from an accredited university or college strongly preferred
Location: Combination of mostly remote and some in office (downtown Dallas)
Position Type: 12 Month Contract
Hourly Rate: $25ph
Shifts: Rotating (you must be open to rotating shifts)
Residency Status: US Citizens and US Permanent Residents only, as sponsorship is not being offered at this time.
Advance your career in technical support with a high-performing, low-turnover team recognized for its collaborative culture and professional standards. This Technical Support Specialist provides Tier I/II software support for users of custom applications, primarily through written communication. The role is ideal for professionals who excel in written troubleshooting, enjoy problem-solving, and thrive in a structured, team-oriented environment.
- Provide Tier I/II technical support for custom software applications
- Troubleshoot Microsoft and/or Apple software-related issues
- Diagnose user-reported problems and document root cause analysis
- Escalate complex issues to engineering or senior support teams as needed
- Maintain accurate case notes and resolution documentation
- Deliver 90% of support via professional email correspondence; 10% via phone
- Draft clear, concise, and technically accurate responses
- Provide step-by-step user guidance and knowledge-based solutions
- Maintain high customer satisfaction and response-time standards
- Contribute to knowledge base documentation and FAQs
- Identify recurring issues and recommend process improvements
- Collaborate with peers to enhance support workflows and service quality
- Software Application Support
- Microsoft Applications (SharePoint, Office 365, Windows Environment)
- Apple Software / macOS Support
- Issue Diagnosis & Troubleshooting
- Ticketing Systems
- Knowledge Base Documentation
- Written Technical Communication
- Professional Email Support
- Phone Support
- Clear & Concise Writing
- Time Management
- Attention to Detail
- Multi-Tasking
- SLA Adherence
- Bachelor’s degree from an accredited college or university strongly preferred
- 1+ years of hands-on technical software support experience (Microsoft or Apple environments)
- Strong written and spoken English communication skills
Preferred Attributes
- Experience in structured help desk or service desk environments
- Ability to work rotating or night shifts
- Flexibility for overtime when required
- Enjoys writing detailed technical explanations and user guidance
Why Join This Team- Highly collaborative, professional culture with exceptionally low turnover
- Business casual work environment
- Supportive leadership and high performance standards
- Opportunity to work alongside top-tier technical support professionals
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