Technical Support Specialist

GTN Technical Staffing; Dallas (TX); Hybride; USD 28 413 - 40 467; Temps partiel

Avantages offerts par ce poste

Business casual work environment

Supportive leadership

Opportunity for overtime

Résumé du poste

A leading technical staffing agency is seeking a Technical Support Specialist in Dallas, offering a chance to work in a high-performing team with low turnover. The role involves providing Tier I/II technical support for custom applications primarily through written communication. Candidates must have a Bachelor’s degree and 1+ years of experience in technical support, with strong communication skills. This position offers flexibility with a combination of remote and in-office work to support employees' needs.

Qualifications

• 1+ years of hands-on technical software support experience, ideally in Microsoft or Apple environments.
• Strong written and spoken English communication skills are essential.

Responsabilités

• Provide Tier I/II technical support for custom software applications.
• Maintain accurate case notes and resolution documentation.
• Deliver support via professional email and phone.

Connaissances

Technical Communication

Troubleshooting

Microsoft Applications

Apple Software Support

Formation

Bachelor's degree from an accredited college or university

Outils

Ticketing Systems

Knowledge Base Documentation

Description du poste

Degree Requirements: Bachelor’s degree from an accredited university or college strongly preferred

Location: Combination of mostly remote and some in office (downtown Dallas)

Position Type: 12 Month Contract

Hourly Rate: $25ph

Shifts: Rotating (you must be open to rotating shifts)

Residency Status: US Citizens and US Permanent Residents only, as sponsorship is not being offered at this time.

Position Overview

Advance your career in technical support with a high-performing, low-turnover team recognized for its collaborative culture and professional standards. This Technical Support Specialist provides Tier I/II software support for users of custom applications, primarily through written communication. The role is ideal for professionals who excel in written troubleshooting, enjoy problem-solving, and thrive in a structured, team-oriented environment.

Key Responsibilities

Technical Support & Troubleshooting

• Provide Tier I/II technical support for custom software applications
• Troubleshoot Microsoft and/or Apple software-related issues
• Diagnose user-reported problems and document root cause analysis
• Escalate complex issues to engineering or senior support teams as needed
• Maintain accurate case notes and resolution documentation

Customer Support & Communication

• Deliver 90% of support via professional email correspondence; 10% via phone
• Draft clear, concise, and technically accurate responses
• Provide step-by-step user guidance and knowledge-based solutions
• Maintain high customer satisfaction and response-time standards

Knowledge Management & Process Improvement

• Contribute to knowledge base documentation and FAQs
• Identify recurring issues and recommend process improvements
• Collaborate with peers to enhance support workflows and service quality

Technical Skills

• Software Application Support
• Microsoft Applications (SharePoint, Office 365, Windows Environment)
• Apple Software / macOS Support
• Issue Diagnosis & Troubleshooting
• Ticketing Systems
• Knowledge Base Documentation

Customer & Communication Skills

• Written Technical Communication
• Professional Email Support
• Phone Support
• Clear & Concise Writing
• Time Management
• Attention to Detail
• Multi-Tasking
• SLA Adherence

Qualifications

• Bachelor’s degree from an accredited college or university strongly preferred
• 1+ years of hands-on technical software support experience (Microsoft or Apple environments)
• Strong written and spoken English communication skills

  Preferred Attributes

  • Experience in structured help desk or service desk environments
  • Ability to work rotating or night shifts
  • Flexibility for overtime when required
  • Enjoys writing detailed technical explanations and user guidance

  Why Join This Team

  • Highly collaborative, professional culture with exceptionally low turnover
  • Business casual work environment
  • Supportive leadership and high performance standards
  • Opportunity to work alongside top-tier technical support professionals