Tier 2 Help Desk Tecnhician

Motion Recruitment; Phoenix (AZ); On-site; USD 48,000 - 68,000; Full time

Job summary

An established fire protection and life safety organization in Phoenix, AZ is seeking a Tier 2 Help Desk Technician for on-site work. You will support a Windows and VMware-based infrastructure for a 350-user environment, handling day-to-day systems administration, end-user support, account management, and infrastructure maintenance.

You will collaborate with IT leadership supporting Active Directory, Microsoft 365, Dynamics 365, SCCM, VPN connectivity, hardware deployments, and desktop support

Qualifications

• Experience administering Active Directory and Azure AD.
• Hands-on experience with Office 365.
• Experience with Dynamics 365 and SCCM.
• Troubleshooting firewall environments and VPN connectivity.
• Desktop support and imaging Windows devices.
• Knowledge of Exchange in hybrid Microsoft 365 environments.

Responsibilities

• Manage Active Directory, Exchange, and Microsoft 365 infrastructure.
• Provide desktop support and endpoint management.
• Support network, VPN, and firewall operations.
• Oversee VMware operations and systems administration.

Skills

Active Directory

Azure Active Directory

Office 365

Dynamics 365

SCCM

Firewall

Windows Admin

VPN

Desktop Support

Windows Imaging

Exchange

Tools

VMware

Job description

An established fire protection and life safety organization with multiple offices across the United States is currently looking to hire a Tier 2 Help Desk Technician. This is an on-site contract-to-hire position in the Phoenix, Arizona area supporting a Windows and VMware-based infrastructure environment. The role will focus on day-to-day systems administration, end-user support, account management, and infrastructure maintenance across a 350-user organization. The Tier 2 Help Desk Technician will work closely with a hands-on IT leadership team supporting Active Directory, Microsoft 365, Dynamics 365, SCCM, VPN connectivity, hardware deployments, and desktop support operations. Responsibilities include onboarding and offboarding users, troubleshooting system and network issues, maintaining endpoint environments, and providing support for both local and remote employees. Contract Duration: 6 months

Required Skills & Experience

• Experience administering Active Directory, preferably including Azure Active Directory
• Hands-on experience with Microsoft Office 365
• Experience supporting Microsoft Dynamics 365
• Experience working with Microsoft SCCM
• Experience troubleshooting and supporting firewall environments
• Windows administration experience
• Experience supporting VPN connectivity issues
• Desktop support and end-user troubleshooting experience
• Experience imaging and configuring Windows devices
• Knowledge of Exchange and hybrid Microsoft 365 environments

Desired Skills & Experience

• VMware administration experience
• Experience with SonicWall VPN solutions
• Experience supporting CrowdStrike endpoint security
• Knowledge of Sophos BitLocker Encryption
• Experience with ticketing and asset management systems
• Experience supporting Autodesk products, Adobe Acrobat, or Bluebeam

What You Will Be Doing

Tech Breakdown

• 40% Microsoft Infrastructure (Active Directory, Exchange, Office 365)
• 25% Desktop Support & Endpoint Management
• 20% Network, VPN & Firewall Support
• 15% Systems Administration & VMware Operations

Daily Responsibilities

• 50% User Support and Ticket Resolution
• 20% New Hire Provisioning and Equipment Configuration
• 15% User Offboarding and Access Management
• 15% Hardware, Inventory and Systems Maintenance