Desktop Support Technician

TECEZE; Aiken (SC); On-site; USD 45,000 - 65,000; Full time

Job summary

TECEZE is seeking a Technical Desktop Engineer in the United States to deliver Level 1–2 end-user support, troubleshoot desktops, printers, and software, and manage Windows/Office 365 issues. You will handle user accounts, password resets, access requests, and ticket updates to ensure fast incident resolution.

The role requires familiarity with Active Directory, basic networking, and ticketing tools such as ServiceNow or Jira, with strong communication and troubleshooting abilities to assist a

Qualifications

• Experience in Help Desk or Technical Support.
• Knowledge of Windows operating systems and Microsoft Office.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience with Active Directory and user account management.
• Familiarity with ticketing tools such as ServiceNow or Jira.
• Good troubleshooting and communication skills.

Responsibilities

• Provide Level 1 and Level 2 technical support to end users.
• Troubleshoot desktop, laptop, printer, and software issues.
• Resolve Windows and Office 365-related problems.
• Manage user accounts, password resets, and access requests.
• Log, track, and update tickets in the ticketing system.
• Escalate complex issues to the appropriate teams.
• Support hardware installations, upgrades, and replacements.
• Maintain documentation of incidents and resolutions.

Skills

Help Desk

Technical Support

Windows OS

Microsoft Office

Networking basics

Active Directory

Communication skills

Tools

ServiceNow

Jira

Job description

Employment Type: Full-Time

Job Description

We are looking for a Technical Desktop Engineer to provide technical support and assistance to end users. The candidate will be responsible for troubleshooting hardware, software, and network-related issues while ensuring excellent customer service.

Key Responsibilities

• Provide Level 1 and Level 2 technical support to end users
• Troubleshoot desktop, laptop, printer, and software issues
• Resolve Windows and Office 365-related problems
• Manage user accounts, password resets, and access requests
• Log, track, and update tickets in the ticketing system
• Escalate complex issues to the appropriate teams
• Support hardware installations, upgrades, and replacements
• Maintain documentation of incidents and resolutions

Required Skills

• Experience in Help Desk or Technical Support
• Knowledge of Windows operating systems and Microsoft Office
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
• Experience with Active Directory and user account management
• Familiarity with ticketing tools such as ServiceNow or Jira
• Good troubleshooting and communication skills.