Technical Support Technician

Collabera; Mesa (AZ); On-site; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Paid time off

Paid parental leave

Paid holidays

Job summary

A prominent technology solutions company in Mesa, Arizona, is seeking an experienced IT Support Specialist to serve as the primary escalation point for Tier 1 technicians and troubleshoot complex technical issues. The ideal candidate will have over 3 years of experience in IT Helpdesk or Systems Administration, strong knowledge of Windows environments, and proficiency in Active Directory and Microsoft 365. This role includes mentoring junior staff and contributing to automation initiatives for efficiency improvement. Competitive benefits package offered.

Qualifications

• 3+ years of experience in IT Helpdesk, Desktop Support, or Systems Administration.
• Strong experience troubleshooting hardware, software, and networking issues.
• Hands-on experience with endpoint management tools.

Responsibilities

• Serve as the primary escalation point for Tier 1 technicians.
• Troubleshoot and resolve advanced hardware, software, and network issues.
• Document technical processes and build internal knowledge base.

Skills

IT Helpdesk experience

Desktop Support experience

Systems Administration experience

Windows environments

Active Directory

Microsoft 365

Troubleshooting skills

Networking fundamentals

Endpoint management tools

PowerShell scripting

Communication skills

Tools

Intune

PowerShell

Power Automate

SQL

Job description

Day to Day

• Serve as the primary escalation point for Tier 1 technicians on complex technical issues
• Troubleshoot and resolve advanced hardware, software, network, and systems-related issues
• Support internal employees across endpoints, enterprise applications, user accounts, printers, and collaboration tools
• Administer and support 365 and Active Directory, including user management and permissions
• Assist with endpoint management and device provisioning, including tools such as Intune
• Troubleshoot network connectivity issues including DNS, DHCP, VPN, and TCP/IP
• Contribute to automation initiatives to improve helpdesk efficiency and reduce manual tasks
• Utilize tools such as PowerShell and Power Automate to streamline workflows and processes
• Perform root cause analysis and implement long-term solutions to recurring issues
• Document technical processes and build internal knowledge base resources
• Assist in onboarding/offboarding and system access provisioning
• Mentor Tier 1 technicians and support overall team development

Must Haves

• 3+ years of IT Helpdesk, Desktop Support, or Systems Administration experience in a corporate environment
• Strong experience with Windows environments, Active Directory, and 365
• Proven ability to troubleshoot across hardware, operating systems, and enterprise applications
• Solid networking fundamentals including TCP/IP, DNS, DHCP, and VPN troubleshooting
• Hands-on experience with endpoint management tools (Intune preferred)
• Experience with PowerShell scripting beyond a basic level
• Exposure to or experience with automation tools (Power Automate preferred)
• Exposure to SQL or working with data/reporting to support automation efforts
• Strong communication skills with the ability to mentor junior technicians

Plusses

• Previous experience serving as a Lead Technician or mentoring junior helpdesk staff.
• Relevant certifications such as CompTIA.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.