Ticketing and Guest Services Assistant

Grand Rapids Community College; Grand Rapids (MI); Hybrid; USD 17,000 - 25,000; Part time

Job summary

Grand Rapids Community College is seeking a part-time Ticketing and Guest Services Assistant for Spectrum Theater in Grand Rapids, MI. You will assist with ticketing, concessions, and usher duties, ensuring a welcoming guest experience during performances.

The role requires availability for predetermined evening and weekend shows, including Thursdays to Saturdays 6–10 PM and Sundays 1–5 PM matinees. Training for Ludus will be provided, and strong customer service is essential.

Qualifications

• Availability to work evenings and weekends during performance runs is required.
• Evening/weekend shifts are Thursday, Friday, and Saturday 6:00 PM–10:00 PM; Sunday matinee 1:00 PM–5:00 PM.
• Positive attitude and professional demeanor.

Responsibilities

• Handle ticket and concessions sales during performances.
• Assist with ushering and front-of-house operations.
• Operate the Ludus ticketing system (training provided).
• Provide friendly customer service to Spectrum Theater guests.
• Support social media content as needed.

Skills

Communication skills

Team orientation

Reliability

Tools

Ludus ticketing system

Job description

Job Name Ticketing and Guest Services Assistant

Work Hours/Schedule up to 16 hrs/wk (Flexible daytime schedule w/ REQUIRED availability for predetermined evening & weekend performances. This includes Thurs, Fri, & Sat evenings & occasional Sun afternoons)

Description

Ticketing and Guest Services Assistants help create a welcoming and organized experience for audiences at Spectrum Theater. Assistants are cross-trained to support front-of-house operations during performance runs, including ticket sales, concessions, and ushering.

• Provide friendly, professional customer service to all Spectrum Theater guests.
• Answer phone calls, check voicemail for the Spectrum Theater Box Office and respond or rout questions to appropriate theater faculty or staff.
• Operate Ludus, Spectrum Theater’s point-of-sale ticketing system (training provided).
• Process ticket and concession sales during performance nights, including handling both cash and credit card transactions.
• Rotate among ticketing, concessions and usher assignments on performance nights.
• Contribute content or ideas for Spectrum Theater’s social media platforms (Facebook and
  Instagram), as needed.
• Perform other duties as assigned by the Theater Manager.

Requirements

• Availability to work evenings and weekends during performance runs is REQUIRED. These dates are predetermined and shared in advance. Performances are a key part of the position.
• Evening/weekend shifts during performance runs are Thursday, Friday, and Saturday from 6:00 PM to 10:00 PM. A Sunday afternoon (matinee) shift is 1:00 PM to 5:00 PM.
• Strong communication skills and a positive, professional attitude.
• Willingness to learn and operate the Ludus ticketing system.
• Ability to stay organized and focused during busy times.
• Reliable, responsible and able to work as part of a team.