Manager, Print Services

UR University of Richmond; United States; On-site; USD 58,011 - 76,877; Full time

Job summary

University of Richmond is seeking an experienced Manager, Print Services to lead the campus print shop and satellite operations. The role directs all operational, outreach, supervisory, and financial activities to deliver exceptional service and sound financial practices.

The position emphasizes strategic planning, staff development, and cross-campus collaboration to meet evolving printing and mailing needs while maintaining quality and safety standards.

Qualifications

• Bachelor’s degree required; five years’ experience managing a campus print center preferred.
• Minimum of three years’ supervisory experience.
• Minimum of three years’ experience in sales or account management.
• Combination of education and experience may be considered.

Responsibilities

• Oversees Operations for the campus print shop and satellite operations, including equipment leases, inventory, POS systems, vendor relationships, and safety audits.
• Drives Outreach to increase on- and off-campus print services, develops partnerships, and creates marketing materials and events.
• Provides overall vision, leadership, and supervision for print services, sets expectations, and ensures training and performance management.
• Manages billing, annual budgets, monthly income projections, and financial reporting; monitors budgets and maintains financial assets.

Skills

Customer service

Communications skills

Flexibility

Organizational/detail oriented

Supervisory/leadership

Analytical skills

Math skills

Technical skills

Computer skills

Sales or Account Management

Printing and mail practices

Accounting practices

Industry guidelines and legalities

Virginia driver’s license

Education

Bachelor’s degree

Job description

Job Description

POSITION SUMMARY: The Manager, Print Services is responsible for all aspects of the University’s print shop, from retail and financial management to physical and online facilities. The Manager sets the vision, exercises leadership, management, and financial skills to provide innovative services, in-store and online, to ensure exemplary customer service, and sound financial practices.

JOB DUTIES/RESPONSIBILITIES

Operations (40%)

• Manages equipment leases, maintenance, and inventory, applicable point-of-sale systems, vendor relationships, and safety audits.
• Provides day-to-day operational management of the campus print shop and any satellite operations, including related delivery services.
• Maintains and enforces established health, safety, and service standards, including University policies and procedures.
• Works collaboratively with campus constituents to determine service needs.
• Creates and/or maintains all required logs, records, files, and reports.
• Develops working knowledge of all duties; provides position relief, as needed.

Outreach and Communications (20%)

• Improves outreach on- and off-campus to increase sales.
• Establishes effective partnerships and maintains positive communications and working relationships to ensure effective human relations management and customer satisfaction.
• Research product trends and develops innovative offerings.
• Leads in development of marketing materials and promotional events.
• Projects a positive image to promote print services.
• Provides diverse revenue streams.

Supervision (20%)

• Provides overall vision, leadership, and management for print services, supervising a safe, efficient operation and cultivating teamwork and customer service.
• Sets employee performance expectations, communicates specific instructions with appropriate follow-through.
• Establishes and maintains policies, procedures, and standards, including but not limited to quality, service, safety, and cleanliness.
• Oversees scheduling, payroll, and disciplinary procedures.
• Manages staff; ensures training programs for all staff.
• Provides coaching and guidance.
• Encourages professional development opportunities for staff.

Financial Administration (20%)

• Manages billing following established procedures.
• Helps develop and manage annual budget and monthly income projections.
• Monitors and forecasts budgets.
• Adheres to financial goals by controlling expenses.
• Produces and reviews monthly reports, including profit and loss statements, financial analyses, and benchmarking data.
• Maintains responsibility for all financial assets of the assigned unit, including equipment, receivables, and all physical inventory, and petty cash.
• Maintains accounts payable, accounts receivable, and general ledgers, closing books monthly.

SUPERVISION EXERCISED

• Supervises, hires, trains, schedules, and provides work direction and problem-solving assistance for full- and/or part-time employees.
• Conducts performance reviews, recommends salary increases, promotions, and terminations.
• Staff: 1-10; students: 1-10

WORKING CONDITIONS/PHYSICAL EFFORT

This position requires long periods of standing and walking, and the ability to lift 50 lbs. Must be able to safely use and operate typical printing tools and equipment. Must be able to work outdoors in varying weather conditions, on occasion. Designated non-essential personnel.

QUALIFICATIONS

• Customer service
• Communications skills
• Flexibility skills
• Organizational/detail oriented
• Supervisory/leadership skills
• Analytical skills
• Math skills
• Technical skills
• Computer skills
• Sales or Account Management
• General knowledge of printing and mail practices
• General knowledge of accounting practices
• Comprehensive knowledge of industry guidelines and legalities
• Must possess a current Virginia driver’s license with a driving record in good standing

EDUCATION & EXPERIENCE

• Bachelor’s degree
• Minimum of three years’ supervisory experience
• Five years’ experience in managing a print center; college or university environment preferred
• Minimum of three years’ experience in sales or account management
• Combination of education and experience may be considered.

WORK SCHEDULE

Full-time; Exempt position Monday-Friday 8:30AM-5:00PM

SALARY STRUCTURE

Pay Grade 7 ($58,011 to $76,877 annually)

Location

Located just minutes from downtown Richmond, Virginia, the University of Richmond blends the intimacy of a small college with exceptional academic, research, and cultural opportunities usually found only at large institutions.

University Description

The mission of the University of Richmond is to educate in an academically challenging, intellectually vibrant, and collaborative community dedicated to the holistic development of students and the production of scholarly and creative work. A Richmond education prepares students for lives of purpose, thoughtful inquiry, and responsible leadership in a diverse world. Our strategic priorities are academic excellence, belonging and community, access and affordability, well-being, and experiential learning and community engagement. These priorities, coupled with strong benefits, makes the University of Richmond an employer of choice in the Richmond area. UR is a private, highly selective, liberal arts university with a welcoming spirit that prizes diversity of experience and thought. With more than 60 undergraduate majors and an average undergraduate class size of 15 students, the University provides a collaborative learning and research environment unlike any other in higher education, offering students an extraordinary combination of the liberal arts with law, business, leadership studies, and continuing education. The University of Richmond ranks number 30 among the nation’s best liberal arts colleges by US News and World Report, one of many accolades that showcases Richmond as a premiere place to grow professionally and personally.