Athletics Ticketing Associate – Onsite Customer Service

Virginia AG; Richmond (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

VCU Athletics is hiring a Ticket Office Assistant to support the full-time ticket office operations for athletic events. The role handles phone, window, and mail orders and may work independently or with a team.

You will work under limited supervision, report to a supervisor, and provide high-level customer service to donors, ticket holders, and the public, ensuring accurate ticketing and will-call processes.

Qualifications

• High school graduate with strong customer service skills.
• Ability to communicate effectively and work well in a team.
• Familiarity with PC operations and software.
• Adherence to NCAA, conference, and institutional rules.

Responsibilities

• Sell tickets and manage will call distribution.
• Assist with game day ticketing and events.
• Provide high level customer service to donors, ticket holders, and the public.
• Work with the Athletics Office under supervision.

Skills

Customer service

Effective communication

Teamwork

PC operations

Education

High School Diploma

Tools

Paciolan

Job description

VCU Athletics is hiring a Ticket Office Assistant to support the full-time ticket office operations for athletic events. The role handles phone, window, and mail orders and may work independently or with a team.

You will work under limited supervision, report to a supervisor, and provide high-level customer service to donors, ticket holders, and the public, ensuring accurate ticketing and will-call processes.