Director of Ticket Operations

National Association of Collegiate Directors of Athletics; Athens (OH); On-site; USD 90,000 - 140,000; Full time

Job summary

National Association of Collegiate Directors of Athletics in Athens, Ohio seeks a Director of Ticket Operations to lead all athletics ticketing functions. You will oversee the ticketing system, manage ticket allocation and event setup, and serve as the daily liaison to Learfield Amplify, coordinating with Fan Engagement to drive pricing and revenue strategies for every ticketed event.

The role also includes financial oversight, budgeting, staff hiring/training, and ensuring top-notch customer

Qualifications

• Bachelor's degree required
• 5+ years of related professional experience, or equivalent education and experience.

Responsibilities

• Oversees athletics ticketing operations and administers the ticketing system.
• Manages ticket allocation, event setup, digital tickets and parking products.
• Leads customer service and game-day ticket operations for all ticketed events.
• Develops and improves operational processes and provides system training.
• Supports donor and membership-related ticketing functions; collaborates on pricing strategies.
• Partners with Fan Engagement to implement revenue-generating ticketing initiatives.

Education

Bachelor's degree

Job description

The Director of Ticket Operations oversees Ohio University Athletics' ticketing operations, serving as administrator of the athletics ticketing system and daily liaison to Learfield Amplify. The position manages ticket allocation, event setup, digital ticket and parking products, customer service, and game-day ticket operations for all ticketed athletic events. As the department's ticketing leader, the Director develops and improves operational processes, provides system training, supports donor and membership-related ticketing functions, and collaborates with Fan Engagement leadership to implement ticket sales strategies, pricing models, and revenue-generating initiatives.

The Director is responsible for financial oversight and reporting, including reconciliation of ticket and parking revenues, preparation of revenue and attendance reports, and management of the ticket operations budget. The role also manages the relationship with Learfield Amplify, monitors performance against revenue goals, and serves as the primary escalation point for complex ticketing issues. In addition, the position hires, trains, supervises, and evaluates student ticket operations staff and ensures effective staffing and service for athletic events.

Bachelor's degree in a related field and 5 or more years of related professional experience, or equivalent education and experience.