Ticketing Operations & Growth Manager

Voiceflow; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Overtime is seeking a Ticket Operations & Sales Manager to lead the direct-to-consumer event ticketing for all leagues. You will own distribution, allocation, data acquisition, seat assigning, customer service, and reporting to drive fan experience and operational excellence.

The ideal candidate will have 3+ years in sales/ticketing analytics with strong communication skills and a collaborative mindset. This role requires analytical rigor and the ability to coordinate with Marketing,

Qualifications

• 3+ years in sales/ticketing analytics, strategy, or inventory management.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication.

Responsibilities

• Lead ticket operations across all leagues and events.
• Support game days and special projects as needed.
• Build manifests, season plans, and inventory management.
• Monitor online sales, pricing, and inventory levels.
• Ensure online sales functionality and account management.
• Update daily, weekly and monthly performance reports.
• Collaborate with Grassroots/Community, Sponsorships, Marketing and Media.
• Provide customer support and manage ticket-related inquiries.
• Own ticketing email correspondence and issue resolution.

Skills

Ticketing analytics

Sales strategy

Data analysis

Customer service

Cross-functional collaboration

Tools

Vivenu

SeatGeek

Ticketmaster

Job description

Overtime is seeking a Ticket Operations & Sales Manager to lead the direct-to-consumer event ticketing for all leagues. You will own distribution, allocation, data acquisition, seat assigning, customer service, and reporting to drive fan experience and operational excellence.

The ideal candidate will have 3+ years in sales/ticketing analytics with strong communication skills and a collaborative mindset. This role requires analytical rigor and the ability to coordinate with Marketing,