Manager, Ticket Sales

Hometown Soccer Holdings; New Jersey; On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Healthcare coverage

401k

Paid time off (PTO)

Parental leave

Job summary

Hometown Soccer Holdings, a new MLS NEXT Pro venture, seeks a Manager, Ticket Sales to lead the ticketing staff and translate strategy into daily results. You will oversee CRM, lead management, coaching, and pipeline reporting while connecting frontline activity to broader revenue goals.

The ideal candidate has a proven track record in sports sales, with coaching experience and the ability to drive a high-performing team in a fast-paced environment.

Qualifications

• 3+ years of ticket sales experience.
• 1+ years of leadership of a ticket sales team.
• CRM platforms experience, HubSpot preferred; MS Office proficiency.
• Experience in professional sports or live entertainment ticket sales preferred.

Responsibilities

• Recruit, train, coach, and manage daily ticketing sales and service staff.
• Craft and execute goals and individual sales plans with each Account Executive.
• Lead weekly training activities to drive staff to goals and attainment.
• Conduct performance reviews with sales and service staff.
• Own day-to-day CRM oversight, lead assignment, data input for forecasting.
• Track lead effectiveness and adapt distribution as needed.
• Meet and exceed team season ticket, group, and renewal goals.
• Oversee renewal and service efforts to support retention goals.
• Collaborate with VP, Revenue on execution of plans.

Skills

CRM proficiency

Leadership

Coaching

Communication

Sales planning

Time management

Tools

HubSpot CRM

MS Office

Job description

Hometown Soccer Holdings (HSH) is building a portfolio of locally rooted MLS NEXT Pro clubs; each deeply embedded in its community and built to create lasting connections with fans. As the Club invests in a more unified commercial revenue organization, it needs frontline sales leadership that can turn strategy into results day in and day out. The Manager, Ticket Sales, will serve as the hands-on leader of the Club's ticketing staff and will be responsible for translating the Club's ticketing strategy into consistent sales execution.

Reporting to the Vice President, Revenue, this leader will own the tactical elements of the ticketing department including CRM oversight, lead management, staff coaching, and pipeline reporting. The Manager will serve as the connective tissue between frontline ticketing team and the department's broader revenue strategy. This is a compelling opportunity for a driven, team-first sales leader to build and run the day-to-day engine of a growing ticket sales organization. The ideal candidate brings a strong track record in ticket or sports sales, experience coaching and developing a sales team.

Key Responsibilities

• Recruit, train, coach, and manage the day-to-day performance of Ticketing sales & service staff
• Craft and execute goals and individual sales plans with each Account Executive
• Create and lead weekly training activities to drive staff to individual goal attainment
• Conduct regular and annual performance reviews with sales and service staff
• Support staff during outside appointments, meetings, conference calls, and games
• Own day-to-day CRM oversight, including lead assignment, ensuring staff are inputting required data to ensure forecasting accuracy
• Track effectiveness of assigned sales leads and adapt distribution as necessary
• Monitor submission and creation of sales documents to/from the ticket office
• Meet and exceed team season ticket, partial plan, group, and renewal goals
• Responsible for a personal book of self-generated accounts and revenue production.
• Own department reporting, including daily progress to goal and weekly pipeline updates.
• Oversee the renewal and service efforts in support of the Club's retention goals.
• Build and foster a positive, high-accountability sales culture within the team
• Have an active role in the recruitment and retention of ticket sales staff
• Collaborate with the Vice President, Revenue on execution of sales and service plans.
• Perform other responsibilities as assigned

You Have These

• Minimum of 3 years of ticket sales experience
• 1+ years of experience managing or leading a ticket sales team, preferred
• Proficient with CRM platforms (HubSpot preferred) and MS Office products
• Ability to coach, train, and motivate a sales team
• Excellent interpersonal and communication skills
• Self-starter mentality with the ability to manage multiple priorities in a fast-paced environment
• Ability to work flexible hours, including evenings, weekends, and holidays
• Experience in professional sports or live entertainment ticket sales strongly preferred

Compensation & Total Rewards

• Base Salary Range: $65,000 per year. (Base salary at the time of an offer will be determined based on job-related knowledge, skills, expert experience, and current market conditions.)
• Commission Eligibility: This position is eligible to participate in a commission structure based on individual performance and overall department goals.
• Benefits & Perks: As a newly forming organization, our comprehensive total rewards and benefits package is currently being finalized to ensure it meets industry standards. Upon completion, our package is intended to include comprehensive healthcare coverage (medical, dental, vision), a competitive paid time off (PTO) policy, retirement planning support (401k), and inclusive parental leave. Full details of the finalized benefits program will be provided to candidates during the advanced stages of the interview process.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.