Manager of Ticketing

Voiceflow; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Overtime is seeking a Ticket Operations & Sales Manager to lead the direct-to-consumer event ticketing for all leagues. You will own distribution, allocation, data acquisition, seat assigning, customer service, and reporting to drive fan experience and operational excellence.

The ideal candidate will have 3+ years in sales/ticketing analytics with strong communication skills and a collaborative mindset. This role requires analytical rigor and the ability to coordinate with Marketing,

Qualifications

• 3+ years in sales/ticketing analytics, strategy, or inventory management.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication.

Responsibilities

• Lead ticket operations across all leagues and events.
• Support game days and special projects as needed.
• Build manifests, season plans, and inventory management.
• Monitor online sales, pricing, and inventory levels.
• Ensure online sales functionality and account management.
• Update daily, weekly and monthly performance reports.
• Collaborate with Grassroots/Community, Sponsorships, Marketing and Media.
• Provide customer support and manage ticket-related inquiries.
• Own ticketing email correspondence and issue resolution.

Skills

Ticketing analytics

Sales strategy

Data analysis

Customer service

Cross-functional collaboration

Tools

Vivenu

SeatGeek

Ticketmaster

Job description

We are hiring a Ticket Operations & Sales Manager who will lead Overtime's direct-to-consumer event ticketing operation across all of our leagues. This role requires an analytical skillset, a collaborative mindset, entrepreneurial spirit, and deep knowledge of the ticketing and touring industries. The optimal candidate will become an internal leader on all matters related to ticketing operations, including distribution, allocation, data acquisition, seat assigning, customer service and reporting.

The optimal candidate will be a fast-paced high-impact executor responsible for the most intimate details of the ticketing distribution process while being fanatically dedicated to the acquisition and experience of key fans.

What You'll Do:

• Responsible for key ticket operations functions across all of Overtime’s Leagues
• On Overtime Elite, Overtime Nationals, OT7 and Overtime Select game days, this individual will provide support and oversight to the overall ticket operation at Overtime and participate in special projects as business dictates
• Build and maintain manifests, season, and ticket plans in the ticket system
• Monitor online sales, pricing and inventory levels
• Ensure online functionality for all sales links and online account management for internal needs and external ticket holders
• Monitor and verify all game day systems
• Update reports on a daily, weekly, and monthly basis regarding performance against sales targets
• Use and learn ticket technologies to improve ticket operations and service opportunities for the business
• Set up price points, variable pricing and associated price components
• Collaborate with counterparts in Grassroots/Community, Sponsorships, Marketing, and Media to accomplish team objectives
• Execute sales initiatives with special offer builds and 3rd party integrations
• Provide customer support to ticketholders and potential purchasers
• Owns and manages all ticket customer service issues and email correspondence

Who You Are:

• 3+ years of work experience related to sales / ticketing analytics, strategy, and ticket inventory management is preferable
• Display a keen attention to detail, strong conflict resolution, problem solving and analytical decision-making skills
• Ability to drive organizational adoption of philosophies, data-driving decision-making techniques, and overall system implementation
• Strong organizational skills, encompassing time management, prioritization, forward planning, and adherence to deadlines
• Demonstrated ability to manage multiple priorities and meet deadlines in a dynamic and high-pressure environment
• Exceptional verbal, presentation, and written communication skills
• Flexibility to work varied schedules, including evenings, weekends, and holidays
• Working with Vivenu is a huge plus! Working with other ticketing systems like Seat Geek or Ticketmaster is a must.

Equal Opportunity Employer

Overtime and Overtime Elite are an equal opportunity employer. The Company provides equal employment opportunities for all applicants and team members. It will not tolerate any discrimination on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, hair texture and protected styles, height, weight, genetic information, or any other basis protected by local, state, or federal laws. Overtime and Overtime Elite strictly prohibit any such discrimination or harassment. Overtime and Overtime Elite will also make reasonable accommodations for (a) disabled team members; (b) pregnant team members who request an accommodation for pregnancy, childbirth, or related medical conditions; and (c) religious observances and practices. This policy applies to all areas of employment including recruitment, hiring, training, promotion, compensation, benefits, transfer, disciplinary action, and social and recreational programs. The Company prohibits managers, team members, and third parties that a team member comes into contact with from engaging in conduct that is prohibited by law (including, but not limited to, all forms of discrimination, harassment, and retaliation specified in this policy). It is the responsibility of every manager and team member to follow this policy. Any team member having any questions regarding this policy should discuss them with the People Team.