Ticketing Operations Manager JN -082026-180180

Goodwin Recruiting; Virginia Beach (VA); On-site; USD 58,000 - 68,000; Full time

Benefits offered by this job

Health & Dental Coverage

401(k)

PTO & Sick leave

Holiday closure

Cell phone reimbursement

Job summary

Goodwin Recruiting is seeking an experienced Ticket Operations Manager to oversee all facets of ticketing operations across venues, events, and festivals. Reporting to the General Manager, this role focuses on ticketing systems, inventory, fulfillment, box office operations, and guest services.

The ideal candidate has 5+ years in event ticketing, including 4+ years in senior leadership of box office or ticket operations, with familiarity in Ticketmaster Host, TM1, and Front Gate, and a

Qualifications

• 5+ years of professional experience in event ticketing
• 4+ years in a senior box office or ticket operations leadership capacity
• Experience launching or establishing box office operations

Responsibilities

• Build and manage events within the organization's ticketing platforms, ensuring accurate event setup, inventory, pricing, and configuration
• Partner with ticketing providers and internal leadership to maximize system functionality, sales opportunities, marketing capabilities, analytics, and industry best practices
• Establish and maintain ticketing procedures, internal controls, and reporting processes to ensure accuracy and accountability across financial and operational data
• Work closely with Finance and management to prepare and distribute ticket sales, inventory, fulfillment, and financial reports on a daily, weekly, monthly, and quarterly basis
• Coordinate ticket fulfillment for internal needs, sponsors, VIPs, season ticket holders, group sales, artists, guests, and other approved ticket requests
• Support festival and event leadership with additional ticketing initiatives, including onsite box office management, accreditation, order fulfillment, and event-week operations

Skills

Ticketing operations leadership

Event ticketing

Analytical reporting

Guest relations

Tools

Ticketmaster Host

TM1

Front Gate

Job description

We are seeking an experienced Ticket Operations Manager to oversee all facets of ticketing operations across venues, events, and festivals. Reporting to the General Manager, this individual will play a key role in managing ticketing systems, reporting, inventory, fulfillment, box office operations, and event-day guest services.

Ticketing Operations Manager Compensation & Benefits

• Company Holiday Closure: Annual office closure from December 23 through January 1
• PTO & Personal/Sick leave
• Health & Dental Coverage
• 401(k)
• Monthly cell phone reimbursement

Ticketing Operations Manager Responsibilities

• Build and manage events within the organization's ticketing platforms, ensuring accurate event setup, inventory, pricing, and configuration
• Partner with ticketing providers and internal leadership to maximize system functionality, sales opportunities, marketing capabilities, analytics, and industry best practices
• Establish and maintain ticketing procedures, internal controls, and reporting processes to ensure accuracy and accountability across financial and operational data
• Work closely with Finance and management to prepare and distribute ticket sales, inventory, fulfillment, and financial reports on a daily, weekly, monthly, and quarterly basis
• Coordinate ticket fulfillment for internal needs, sponsors, VIPs, season ticket holders, group sales, artists, guests, and other approved ticket requests
• Support festival and event leadership with additional ticketing initiatives, including onsite box office management, accreditation, order fulfillment, and event-week operations

Ticketing Operations Manager Requirements & Qualifications

• 5+ years of professional experience in event ticketing, with a minimum of 4 years in a senior box office or ticket operations leadership capacity
• Proven ability to develop and implement ticketing policies, procedures, controls, schedules, and operational processes, including experience launching or establishing box office operations
• Strong background in ticket sales, inventory management, event fulfillment, reporting, staff training, guest relations, and day-of-event operations
• Experience with Ticketmaster Host, TM1, and/or Front Gate is highly preferred, particularly with event creation, sales management, fulfillment, and reporting
• Highly organized and detail-oriented professional with excellent communication and interpersonal skills, capable of managing multiple priorities in a fast-moving, guest-facing environment and willing to work evenings, weekends, holidays, and varying event schedules

, $58,000 - $68,000,