Ticketing & Guest Experience Specialist

St. Louis Science Center; St. Louis (MO); On-site; USD 17,000 - 25,000; Full time

Job summary

St. Louis Science Center is seeking Guest Services Representatives to deliver exceptional guest experiences. You will greet guests, assist with planning visits, process ticket sales, and handle phone reservations while promoting available promotions and combos.

The role requires strong communication, problem-solving, and cash handling skills, with the ability to work varied hours, including weekends and holidays. A customer-focused, energetic team player is essential.

Qualifications

• Outgoing, service orientated personality.
• Patient, good listening, problem solving and speaking skills.
• Ability to respond effectively and expediently to unforeseen circumstances, changes or emergencies, while dealing with large crowds.
• Ability to perform job duties as part of a team without close supervision.
• Perform cash and credit card transactions in an accurate and efficient manner.
• Must be available to work varied hours, including weekends, evenings, and holidays.
• Present a clean and professional appearance by adhering to the uniform policy.

Responsibilities

• Greet guests warmly to plan visits.
• Cashier ticket transactions and share promotions.
• Take phone reservations and provide event information.
• Process parking transactions as guests leave.
• Maintain knowledge of Center operations and procedures.
• Monitor guest behavior and safety procedures.
• Assist with managing large groups of children with chaperones.
• Perform other duties as required.

Skills

Outgoing personality

Patience

Listening skills

Problem solving

Communication skills

Cash handling

Team player

Customer service

Education

HS diploma or GED

One year of college

Hospitality focus

Tools

Ticketing system

Job description

St. Louis Science Center is seeking Guest Services Representatives to deliver exceptional guest experiences. You will greet guests, assist with planning visits, process ticket sales, and handle phone reservations while promoting available promotions and combos.

The role requires strong communication, problem-solving, and cash handling skills, with the ability to work varied hours, including weekends and holidays. A customer-focused, energetic team player is essential.