Guest Services Rep. - Part Time

St. Louis Science Center; St. Louis (MO); Presencial; USD 17 000 - 25 000; Tempo integral

Resumo da oferta

St. Louis Science Center is seeking Guest Services Representatives to deliver exceptional guest experiences. You will greet guests, assist with planning visits, process ticket sales, and handle phone reservations while promoting available promotions and combos.

The role requires strong communication, problem-solving, and cash handling skills, with the ability to work varied hours, including weekends and holidays. A customer-focused, energetic team player is essential.

Qualificações

• Outgoing, service orientated personality.
• Patient, good listening, problem solving and speaking skills.
• Ability to respond effectively and expediently to unforeseen circumstances, changes or emergencies, while dealing with large crowds.
• Ability to perform job duties as part of a team without close supervision.
• Perform cash and credit card transactions in an accurate and efficient manner.
• Must be available to work varied hours, including weekends, evenings, and holidays.
• Present a clean and professional appearance by adhering to the uniform policy.

Responsabilidades

• Greet guests warmly to plan visits.
• Cashier ticket transactions and share promotions.
• Take phone reservations and provide event information.
• Process parking transactions as guests leave.
• Maintain knowledge of Center operations and procedures.
• Monitor guest behavior and safety procedures.
• Assist with managing large groups of children with chaperones.
• Perform other duties as required.

Conhecimentos

Outgoing personality

Patience

Listening skills

Problem solving

Communication skills

Cash handling

Team player

Customer service

Formação académica

HS diploma or GED

One year of college

Hospitality focus

Ferramentas

Ticketing system

Descrição da oferta de emprego

Description

Guest Services Representatives provide an exceptional guest experience while greeting, making recommendations, taking phone reservations, and selling tickets. Guest Services Representatives project a professional image and proactively look for ways to make the guest experience memorable as well as quickly addressing any issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Interact with all guests in a fun and upbeat manner through:
• Greeting: Welcome guests in a warm and friendly manner; answer questions and help plan visits
• Cashiering: Conduct ticket transactions for all venues and provide suggestions based on age, demographics and interests; share available promotions, combos and specials
• Reservations: Provide general and event-specific information; make suggestions based on age, demographics and interests, and conduct ticket transactions to callers
• Parking: Conduct parking transactions as guests leave the parking lot.
• Develop and maintain a thorough knowledge of Science Center operations and procedures
• Monitor guest behavior, enforcing basic safety, security and emergency procedures
• Ability to manage large groups of school age children and communicate with their chaperones
• Perform other duties as required

Requirements

QUALIFICATIONS

• Outgoing, service orientated personality
• Patient, good listening, problem solving and speaking skills
• Ability to respond effectively and expediently to unforeseen circumstances, changes or emergencies, while dealing with large crowds
• Ability to perform job duties as part of a team without close supervision
• Perform cash and credit card transactions in an accurate and efficient manner
• Must be available to work varied hours, including weekends, evenings, and holidays
• Present a clean and professional appearance by adhering to the uniform policy

EDUCATION/EXPERIENCE

• HS diploma or GED required. Minimum of one year of college or university highly desired; area of concentration in hospitality industry, science, or education a plus
• Successful experience handling a variety of customer situations
• Cash handling, including counting down a register
• Basic ticketing system knowledge a plus
• Telephone reservation or customer-oriented telemarketing highly desired

LANGUAGE SKILLS

Excellent oral, written communication and interpersonal skills; ability to speak any additional languages a plus

MATHEMATICAL SKILLS

• Basic high school mathematical skills
• Microsoft Excel and Word knowledge beneficial

PHYSICAL DEMANDS

• Must be able to stand or sit for prolonged periods of time
• Standard (with correction) hearing and day/night vision
• Occasionally required to traverse up to a quarter mile indoors and work for short periods outdoors.
• Must be able to lift up to 30 pounds

WORK ENVIRONMENT

• Busy, and at times very loud public museum setting, with some outside parking booth responsibilities – ability to withstand loud, crowded areas.
• May be called upon for last minute shifts because of call offs or short-staffing for scheduled events
• Must be able to work in variety of environments including outside and in all weather conditions