Guest Experience & Ticketing Specialist

Great Lakes Science Center; Cleveland (OH); Presencial; USD 18 000 - 26 000; Tempo parcial

Resumo da oferta

The Great Lakes Science Center is seeking a part-time Guest Services Specialist to greet guests, process tickets, and promote memberships with a focus on excellent service. This role includes holidays and weekends as part of its schedule, requiring strong interpersonal skills and a friendly, outgoing demeanor.

You will assist guests across the Titanic Exhibit, Gift Shop, and VR experiences, using CounterPoint ticketing and POS systems to ensure smooth transactions and an inviting visitor

Qualificações

• Experience in customer service, sales and previous cashier experience strongly preferred.
• Excellent telephone and interpersonal communication skills required.
• Professional attitude and appearance are essential.
• Must be able to work in varying weather and navigate stairs and heights when shifts occur aboard a historic steamship.

Responsabilidades

• Sell admission tickets, memberships and special event tickets following cash handling procedures.
• Welcome visitors and provide accurate information about Great Lakes Science Center facility, activities, events and attractions.
• Promote membership sales and combination tickets to drive repeat visits.
• Process transactions using ticketing and POS systems accurately and efficiently.
• Ensure high-quality guest experiences across Titanic Exhibit, Gift Shop and VR experiences.

Conhecimentos

Guest orientation

Accuracy

Excellent communication

Customer service

Ferramentas

CounterPoint ticketing

POS systems

Descrição da oferta de emprego

The Great Lakes Science Center is seeking a part-time Guest Services Specialist to greet guests, process tickets, and promote memberships with a focus on excellent service. This role includes holidays and weekends as part of its schedule, requiring strong interpersonal skills and a friendly, outgoing demeanor.

You will assist guests across the Titanic Exhibit, Gift Shop, and VR experiences, using CounterPoint ticketing and POS systems to ensure smooth transactions and an inviting visitor