Guest Experience Lead - Live Events & Hospitality

Enterprise Center; St. Louis (MO); On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

New hire bonus

Job summary

Enterprise Center is seeking a Guest Experience Steward to enhance guest interactions during events in St. Louis, MO. The role focuses on hospitality, supervision, and smooth operations throughout busy show seasons.

You will lead staff, resolve guest concerns, and ensure safety and policy compliance while maintaining a welcoming environment. Requires a valid security license and the ability to work varied shifts, including nights and weekends.

Qualifications

• Must be at least 21 years old.
• Able to work evenings, weekends, and some holidays.
• Must obtain St. Louis City/ County Security License upon hire.
• Basic computer skills and internet access.
• Ability to read and write clearly to draft incident reports.

Responsibilities

• Create a positive, welcoming environment for guests and staff.
• Lead and supervise staff in designated areas.
• Monitor areas for policy compliance and safety concerns.
• Provide world-class hospitality before, during, and after events.
• Assist with event setup and crowd management.
• Listen to and resolve guest concerns; notify managers when needed.

Skills

Customer service

Communication

Reading/Writing

Lifting 25 lbs

Reliable transportation

Education

St. Louis City/County Security License

Job description

Enterprise Center is seeking a Guest Experience Steward to enhance guest interactions during events in St. Louis, MO. The role focuses on hospitality, supervision, and smooth operations throughout busy show seasons.

You will lead staff, resolve guest concerns, and ensure safety and policy compliance while maintaining a welcoming environment. Requires a valid security license and the ability to work varied shifts, including nights and weekends.