Ticket Sales & Activation - Fan Engagement Lead

PWHL; Seattle (WA); Hybrid; USD 29,000 - 36,000; Full time

Benefits offered by this job

Health, vision & dental insurance

401(k) with employer match

Life and AD&D insurance

Short- and long-term disability

Paid time off (flexible)

Paid holidays

Bereavement leave

Parental leave

Job summary

The PWHL is seeking an Account Manager, Ticket Sales, Service & Activation to drive Seattle Torrent ticket sales, execute gameday activations, and deliver championship‑level service to Season Ticket Members and customers.

This role involves prospecting groups, building lasting relationships with group leaders, and leading sales activations before, during, and after games, including ice rentals and custom experiences for large groups.

Qualifications

• Bachelor’s degree or equivalent experience in customer service, sales, hospitality, retail, or sports/entertainment.
• Customer-focused mindset with ability to build positive relationships and deliver high-quality service.
• Strong interest in ticket sales, fan engagement, and working in professional sports.
• Flexibility to work evenings, weekends, and home games as required.
• Available to work all home games in market, including evenings and weekends.
• This position is based in the United States and requires legal authorization to work in the U.S.

Responsibilities

• Generate revenue through full season, half season, and group ticket packages.
• Prospect, identify customer needs, and drive ticket sales through outbound and inbound activity.
• Welcome and service groups on game days, building relationships with group leaders.
• Lead group sales activations before, during, and after games, including ice rentals and experiences for large groups.
• Build relationships with community members and organizations; attend local events to represent the organization.
• Ensure timely, clear communications with Season Ticket Members, group leaders, and prospects.
• Execute targeted service campaigns and proactive touchpoints.
• Plan and execute member benefits including events, deliveries, and recognition opportunities.
• Respond promptly to inquiries and support all ticket-related needs.

Skills

Customer service mindset

Strong communication

Relationship building

Team collaboration

Time management

Organizational skills

Ability to meet deadlines

Flexibility to work evenings/weekends

Education

Bachelor's degree or equivalent experience

Tools

CRM platforms

Ticketing systems

Job description

The PWHL is seeking an Account Manager, Ticket Sales, Service & Activation to drive Seattle Torrent ticket sales, execute gameday activations, and deliver championship‑level service to Season Ticket Members and customers.

This role involves prospecting groups, building lasting relationships with group leaders, and leading sales activations before, during, and after games, including ice rentals and custom experiences for large groups.