Season Ticket Sales & Retention Specialist

Hockey-Western-New-York,-LL; Buffalo (NY); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical plans

401(k) with employer matching

Sabres Experience tickets

Wellness initiatives

Job summary

Hockey Western New York, LLC is seeking an Account Executive, Membership Service to drive ticket sales, retention and top-tier customer service for season ticket accounts.

The role emphasizes retaining STM through outbound calls, CRM data management, and collaboration with Ticket Operations leadership to meet retention and sales goals. Flexibility to work non-traditional hours and participate in community events is required.

Qualifications

• 1–3 years sports sales or service experience.
• Proficient in MS Office; familiarity with CRM systems.
• Strong organizational and communication skills; able to work non-traditional hours.

Responsibilities

• Establish and maintain client relationships that will result in client satisfaction and retention.
• Provide excellent customer service to prospects and current clients.
• Meet and/or exceed annual retention and sales goals as provided by Ticket Operations Leadership.
• Make a minimum of 60 outbound phone calls per day to strengthen customer relationships.
• Maintain accurate and detailed records of all current client and prospects within CRM system.
• Active involvement in the community to continually build sales pipeline.
• Assist in the selling of new season tickets, partial plans, groups, and maintenance.
• Track and document customer complaints and assist in finding a resolution and following up with the customer after action is taken.
• Respond to incoming phone calls to be sure they are answered quickly and efficiently.
• Maintain a functional and organized workspace.
• Maintain a level of knowledge of programs and events to adequately assist customers.
• Assist in bulk mailings to STMs or other ticket purchasers.

Skills

Outbound calling

CRM systems

MS Office

Communication

Organization

Tools

TicketMaster

Archtics

KOR CRM

Job description

Hockey Western New York, LLC is seeking an Account Executive, Membership Service to drive ticket sales, retention and top-tier customer service for season ticket accounts.

The role emphasizes retaining STM through outbound calls, CRM data management, and collaboration with Ticket Operations leadership to meet retention and sales goals. Flexibility to work non-traditional hours and participate in community events is required.