Ticket Office Supervisor

ASM Global Group; Bemidji (MN); On-site; USD 42,000 - 62,000; Full time

Job summary

ASM Global Group is seeking a Box Office Supervisor in Bemidji, MN. The role requires experience in supervising box office operations, selling tickets via Ticketmaster/AXS, and delivering exceptional customer service on event nights.

The candidate should be highly organized, able to multi-task, and work both independently and as part of a team. Nights and weekends availability is required to support events. Proficiency with MS Office and ticketing systems is preferred.

Qualifications

• Minimum 2 years’ supervisory experience.
• Experience in a Box Office role.
• Proficient with Ticketmaster and AXS ticketing systems.
• Highly organized with strong multi-tasking abilities.
• Ability to work with urgency and priority.
• Able to work independently and as part of a team.
• Strong interpersonal and customer service skills.
• Available to work nights and weekends.
• Able to interact with all levels of staff.

Responsibilities

• Open/close box office as needed.
• Prepare seller briefing and assign windows on event nights.
• Serve as first point of contact for ticket resolution.
• Sell tickets to events via Ticketmaster or AXS.
• Provide excellent customer service to patrons.
• Process ticket orders and send reports via Ticketmaster/AXS.
• Lead and set an example for ticket sellers.
• Perform duties assigned by Ticket Office management.

Skills

Supervisory experience

Box Office experience

Ticketmaster/AXS

Organizational skills

Multitasking

Customer service

Evening/weekend availability

Teamwork

Interpersonal skills

Education

High School Diploma or equivalent

BA/BS degree preferred

Tools

Ticketmaster

AXS

Outlook

MS Excel

MS Word

Job description

Essential Duties and Responsibilities· Open/Close box office as necessary.· Prepare the seller briefing and assigned windows on event nights, arriving prior to sellers call time.· Serve as first point of contact for ticket resolution for sellers and patrons on event nights.· Sell tickets to events via Ticketmaster or AXS as needed.· Provide excellent customer service to all patrons.· Set an example and serve as a leader to all ticket sellers.· Process ticket orders (group, consignment, comps, sales) and send reports via Ticketmaster / AXS ticketing systems.· Perform other duties and responsibilities as assigned by the Ticket Office management staff.Qualifications· A minimum of 2 years’ experience in a supervisory role.· Experience in a Box Office role· Computer skills including Ticketmaster and AXS ticketing systems (preferred but not essential).· Must be highly organized with the ability to multi-task and complete assigned tasks in a timely manner.· Work with a sense of urgency and priority· Ability to work independently and as part of a team.· Strong interpersonal and customer service skills· Must be available nights and weekends.· Ability to interact with all levels of staff, including management and clients.Education and/or Experience· High School Diploma or equivalent (BA/BS Degree Preferred).· Proficient PC skills including Internet Explorer, Outlook, MS Office Excel and WordSkills and Abilities· Excellent organizational, problem solving, written, and verbal communication skills required.· Strong attention to detail is required and comfortable working with data.Physical DemandsThe physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.· Close vision for review of information on a PC monitor, as well as hard copy output.· Manual dexterity for regular use of hands for typing is required.· May spend long hours sitting at computer viewing computer monitor.NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.ASM Global is the world's leading venue management and services company, connecting people through the power of live experience. We are an inclusive culture that strives to be a leader in diversity and social and environmental issues. We create new opportunities for team members to grow and develop their skills and careers.ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.VEVRAA Federal Contractor.