Ticket Seller

ASM Global; San Juan (PR); On-site; USD 17,000 - 22,000; Full time

Job summary

Legends Global seeks a Ticket Seller to handle ticket sales for shows and events, delivering friendly customer service and accurate cash handling. Opens/closes the window, dispenses tickets, processes payments, and maintains daily sales records.

The role requires a High School Degree or 1-year related experience, with strong math and communication skills. Flexibility to work daytime/evening/weekends/holidays is preferred.

Qualifications

• High School Degree or 1-year related experience or training, or equivalent.
• Customer service background preferred.

Responsibilities

• Opens and or closes ticket window as required.
• Accurately dispenses tickets as requested; accepts payment and makes changes accurately.
• Maintains accurate count when selling tickets; balances sales and change bank and submits cash to Box Office supervisor or manager for audit.
• Completes daily ticket sales report.
• Keeps accurate daily balance sheet of cash received and tickets sold.
• Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor.
• Demonstrates excellent customer service skills; responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.
• Efficiently and courteously answer questions concerning prices, seating, and events.
• Gives information concerning coming attractions.
• Files various records and reports.

Skills

Customer service

Communication

Math skills

Professional appearance

Basic English

Education

High School Degree or 1-year related experience

Job description

Ticket Seller Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

The Role

The Ticket Seller is responsible for ticket sales for shows or events by performing the following duties.

Essential Duties and Responsabilities

• Opens and or closes ticket window as required.
• Accurately dispenses tickets as requested by patrons; accepts payment and makes changes accurately.
• Maintains accurate count when selling hard tickets or accesses computers for count of computer printed tickets.
• Completes daily ticket sales report.
• Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office supervisor or manager for audit.
• Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor.
• Demonstrates excellent customer service skills; responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.
• Efficiently and courteously answer questions concerning prices, seating, and events.
• Gives information concerning coming attractions.
• Files various records and reports.
• Performs related to clerical work as assigned.

Education and/or Experience

High School Degree Or 1-year related experience and/or training Or equivalent combination of education and experience

Customer service background preferred undefined

Skills and Abilities

• Good communications skills.
• Listens and gets clarification; Responds well to questions.
• Good math skills; high aptitude for figures
• Good customer service skills and sense of public relations
• Must have professional attitude and appearance
• Basic Knowledge of English language
• Must be able to pass a criminal background check and a credit check
• Ability to work flexible hours including daytime, evening, weekends, and holidays, as needed

Supervisory Responsibilities

This position has no supervisory responsibilities

Note

NoteASM reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. ASM may require an employee to perform duties outside his/her normal description.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.