Ticket Office Representative

Inter Miami CF LLC; Miami (FL); On-site; USD 20,664 - 27,552; Part time

Job summary

Inter Miami CF LLC is seeking a Ticket Office Representative at Nu Stadium. In this role, you will provide exceptional customer service during home matches, assisting guests and selling tickets accurately.

Applicants should be proactive, motivated, and preferably bilingual in English and Spanish. A strong understanding of ticketing technology is advantageous, and flexibility in working hours is essential.

Join the team at Inter Miami CF and help enhance the match day experience for fans!

Qualifications

• Must have reliable transportation to and from work.
• Ability to stand for 3-4 hours at a time in varying weather.
• Flexible working hours including evenings, weekends, and holidays.

Responsibilities

• Provide exceptional customer service at home matches.
• Sell tickets accurately for IMCF matches and events.
• Assist guests with mobile ticketing challenges.
• Greet guests politely and professionally.
• Reconcile daily sales without any discrepancies.

Skills

Customer service experience

Bilingual - English and Spanish

Knowledge of Ticketmaster and Archtics

Understanding of new technology and mobile apps

Proactive and motivated attitude

Job description

Description

Join our Ticketing Operations Team as a Ticket Office Representative at Nu Stadium and help fans access the excitement of match day.

What You'll Do:

• Provide exceptional customer service to all guests at Inter Miami CF home matches and other events at Miami Freedom Park.
• Professionally and accurately sell tickets for all IMCF matches and events.
• Assist guests with mobile ticketing challenges and other ticketing related matters.
• Greet all guests in a polite, professional and a friendly manner.
• Proactively anticipate all guests' specific concerns regarding their purchase, directions, stadium information and schedule of all events.
• Assist with the distribution of tickets for guests and other stadium visitors.
• Reconcile all daily sales without any overage/shortage occurring.
• Work with other staff members to ensure a quality match/event day experience.
• Available to work all Inter Miami CF home matches and other stadium events.
• All other related duties as required

Requirements

• Highly proactive, goal-oriented, and motivated with a positive attitude.
• Customer service experience preferred.
• Bilingual - English and Spanish a plus.
• Knowledge of Ticketmaster and Archtics is a plus.
• Demonstrated understanding of new technology and mobile apps.
• Must possess reliable transportation to and from work for all games.
• Prior customer service experience is a plus.
• Ability to stand for 3-4 hours per time, hours at a time in various degrees of outdoor weather conditions, including but not limited to, extreme heat or rain.
• Ability to work flexible hours, including but not limited to evenings, weekends and holidays.

All Applicants must pass a pre-employment background check.

Inter Miami CF is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, disability status, or any other characteristic protected by law.

Must have work authorization to work in the U.S. on a permanent and ongoing basis and must not require work visa sponsorship from Inter Miami CF now or in the future to retain authorization to work in the United States.