Membership Services Executive

Inter Miami CF and Nu Stadium; Miami (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Inter Miami CF and Nu Stadium seek a Membership Services Executive to drive revenue from an assigned Season Ticket Member base, focusing on renewals, referrals, add-ons, and upgrades. The role involves proactive member communication and relationship-building to enhance game-day experiences.

Candidates should have a bachelor's degree and 1–2 years in sports, preferably in Florida, with English and Spanish fluency. Proficiency in Archtics/Ticketmaster and MS Office is desired.

Qualifications

• Bachelor’s degree in Business, Sports Management, Marketing or related field preferred.
• 1–2 years’ related experience in professional or collegiate sports preferred.
• Experience in the Florida marketplace preferred.
• Fluency in English and Spanish preferred.
• Experience with Archtics & Ticketmaster ticket systems preferred.
• Strong interpersonal and communication skills with a passion for providing great customer service.
• Coordinate changing priorities in a dynamic, high-pressure environment.
• Proficient in Microsoft Office applications (PowerPoint, Word, Excel, Outlook).

Responsibilities

• Strive to achieve revenue goals for assigned season ticket membership base.
• Prioritize renewals, referrals, add-ons, and upgrades to increase revenues.
• Proactively communicate with assigned season ticket members.
• Establish relationships with members at all contact points.
• Field and respond to member inquiries and feedback.
• Maintain accurate customer data in the database.
• Convey key messages to members about benefits and programs.
• Educate members on Membership benefits, programs, rewards, and events.
• Identify opportunities to add value to benefits and events.
• Plan and execute exclusive member events throughout the year.
• Act as information liaison for home games and stadium events.
• Survey attendance and game-day experience data.
• All other responsibilities as required.

Skills

Interpersonal skills

English + Spanish fluency

Sports industry experience

Task coordination

Customer service oriented

Education

Bachelor’s degree in Business, Sports Management, Marketing or related field

Tools

Archtics

Ticketmaster

MS Office (PowerPoint, Word, Excel, Outlook)

Job description

The Membership Services Executive will provide exemplary service to all Inter Miami CF Season Ticket Members, as well as guests at Nu Stadium. You will be directly responsible for all revenue goals associated with an assigned account base of existing Season Ticket Members, with a priority on renewals, referrals, add-ons, and upgrades. The Membership Services Executive will build and develop relationships with assigned account base by taking a pro‑active approach, delivering superior service, and anticipating member needs.

As a Membership Services Executive, You Will

• Strive to achieve all revenue goals associated with an assigned Season Ticket Membership account base.
• Prioritize renewals and retention, referrals, add-ons, and upgrades to increase membership revenues.
• Proactively communicate with assigned season ticket members.
• Establish relationships with assigned season ticket members at all points of contact.
• Field and respond to all season ticket member inquiries, requests, concerns, feedback, etc.
• Ensure customer data and profile requirements are accurately represented in database.
• Accurately and successfully convey all key messages to season ticket members.
• Educate members on all applicable Membership benefits, programs, rewards, experiences, and events.
• Identify opportunities to add‑value to Membership benefits, programs, rewards, experiences, and events.
• Identify areas to improve on and off game‑day experience.
• Reporting of various individual and/or departmental efforts.
• Plan, facilitate, and execute exclusive season ticket member events throughout the calendar year.
• Act as information liaison for all Inter Miami CF home games and stadium events.
• Survey and analysis of various reporting (attendance, game day experience, etc.)
• All other responsibilities as required.

Requirements

• Bachelor’s degree in Business, Sports Management, Marketing or related field preferred.
• Minimum of 1-2 years’ related experience working in professional or collegiate sports preferred.
• Experience in the Florida marketplace preferred.
• Fluency in English and Spanish preferred.
• Experience with Archtics & Ticketmaster ticket systems preferred.
• Strong understanding of MLS and international soccer a plus.
• Highly proactive, goal oriented and motivated with a positive attitude.
• Very strong interpersonal and communication skills with a passion for providing great customer service.
• Coordinate changing priorities in a dynamic, high pressure, fast paced environment.
• Ability to coordinate multiple tasks and creatively solve day‑to‑day challenges.
• Advanced knowledge of Microsoft Office applications, including Power Point, Word, Excel and Outlook.
• Ability to work flexible hours, including but not limited to evenings, weekends and holidays.

Applicants must have work authorization to work in the U.S. on a permanent and ongoing basis and must not require work visa sponsorship from Inter Miami CF now or in the future to retain authorization to work in the United States.

All applicants must pass a pre-employment background check.

Inter Miami CF is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, disability status, or any other characteristic protected by law