Ticket Office Representative

Inter Miami CF; Miami (FL); On-site; USD 19,286 - 27,552; Part time

Job summary

Inter Miami CF is seeking a Ticket Office Representative at Nu Stadium to assist fans with ticket purchases and mobile ticketing during home matches and events at Miami Freedom Park.

The role emphasizes customer service, ticket sales accuracy, and a friendly, professional presence on game days, including evenings, weekends, and holidays. Background checks are required, and work authorization in the U.S. is necessary.

Qualifications

• Customer service experience preferred.
• Bilingual English and Spanish is a plus.
• Knowledge of Ticketmaster and Archtics is a plus.
• Demonstrated understanding of new technology and mobile apps.

Responsibilities

• Provide exceptional customer service to guests at Inter Miami CF home matches and events.
• Sell tickets accurately for all matches and events.
• Assist guests with mobile ticketing challenges and other ticketing matters.
• Greet guests in a polite, professional manner.
• Ensure a quality match/event day experience by coordinating with staff.

Skills

Customer service

Bilingual English/Spanish

Tech savvy

Standing/mobility

Reliability/transportation

Tools

Ticketmaster

Archtics

Job description

Join our Ticketing Operations Team as a Ticket Office Representative at Nu Stadium and help fans access the excitement of match day.

What You'll Do

• Provide exceptional customer service to all guests at Inter Miami CF home matches and other events at Miami Freedom Park.
• Professionally and accurately sell tickets for all IMCF matches and events.
• Assist guests with mobile ticketing challenges and other ticketing related matters.
• Greet all guests in a polite, professional and friendly manner.
• Proactively anticipate all guests’ specific concerns regarding their purchase, directions, stadium information and schedule of all events.
• Assist with the distribution of tickets for guests and other stadium visitors.
• Reconcile all daily sales without any overage/shortage occurring.
• Work with other staff members to ensure a quality match/event day experience.
• Be available to work all Inter Miami CF home matches and other stadium events.
• Perform all other related duties as required.

Requirements

• Highly proactive, goal-oriented, and motivated with a positive attitude.
• Customer service experience preferred.
• Bilingual — English and Spanish a plus.
• Knowledge of Ticketmaster and Archtics is a plus.
• Demonstrated understanding of new technology and mobile apps.
• Must possess reliable transportation to and from work for all games.
• Prior customer service experience is a plus.
• Ability to stand for 3‑4 hours at a time in various outdoor weather conditions, including extreme heat or rain.
• Ability to work flexible hours, including evenings, weekends, and holidays.

All Applicants must pass a pre‑employment background check.

Inter Miami CF is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, disability status, or any other characteristic protected by law.

Must have work authorization to work in the U.S. on a permanent and ongoing basis and must not require work visa sponsorship from Inter Miami CF now or in the future to retain authorization to work in the United States.