Therapy Front Desk: Patient Advocate & Concierge

OCC - Advanced Orthopedic & Sports Medicine Specialists; Superior (CO); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision insurance

Generous PTO and paid holidays

Life insurance

Disability insurance (long-term)

Job summary

OCC - Advanced Orthopedic & Sports Medicine Specialists is seeking a Patient Advocate to ensure clinic compliance with HIPAA, OSHA and fraud rules while delivering high-quality patient services.

The role requires strong administrative skills, two years in healthcare, excellent communication, and the ability to manage registrations, insurance verifications and patient inquiries in a clinical setting.

Qualifications

• Minimum of two years’ experience in a healthcare setting.
• Knowledge of medical office procedures.
• Ability to read, understand and follow oral and written instructions.
• Excellent grammar, spelling and punctuation.
• Ability to establish and maintain working relationships with patients, employees and the public.

Responsibilities

• Eligibility check and patient registration.
• Fixing charts and correcting mistakes in records.
• Phreesia appointment validations; manage cancellations and reschedules.
• Pre-registration of patients.
• Greet and register patients in a polite and efficient manner.
• Operate and navigate Practice/Clinic workflows (e.g., ProviderFlow).
• Answer phone calls and voice messages promptly and professionally.
• Verify insurance, demographic information and signatures as needed.

Skills

Healthcare procedures

Computer systems

Phone etiquette

Reading instructions

Interpersonal skills

Accuracy and attention to detail

Job description

OCC - Advanced Orthopedic & Sports Medicine Specialists is seeking a Patient Advocate to ensure clinic compliance with HIPAA, OSHA and fraud rules while delivering high-quality patient services.

The role requires strong administrative skills, two years in healthcare, excellent communication, and the ability to manage registrations, insurance verifications and patient inquiries in a clinical setting.