Therapy Front Desk

Orthopedic Centers of Colorado; Louisville (CO); Presencial; USD 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

PTO and holidays

Company-paid life insurance

Long-term disability insurance

Opportunity for internal training

Profit sharing eligibility after one月

Descripción de la vacante

Orthopedic Centers of Colorado is seeking a Patient Advocate to ensure clinic standards, HIPAA compliance and efficient patient intake. The role requires independent judgment for daily tasks within a clinical setting.

Responsibilities include eligibility checks, chart accuracy, Phreesia validations, pre-registration and friendly patient greeting. Strong communication and organizational skills are essential for success.

Formación

• Minimum of two years’ experience in healthcare setting.
• Knowledge of medical office procedures.
• Knowledge of computer systems and applications.
• Knowledge of grammar, spelling and punctuation.
• Skills in operating business office machines.
• Skills in answering the telephone in a professional manner.
• Ability to read, understand and follow oral and written instruction.
• Ability to establish and maintain working relationships with patients, employees and the public.

Responsabilidades

• Eligibility check.
• Fixing charts/mistakes.
• Phreesia appointment validations; cancellation/reschedules.
• Pre-registration.
• Greet and register patients politely and promptly.
• Use ProviderFlow for scheduling and workflow tasks.
• Answer all phone calls and voice messages professionally.
• Verify and collect insurance, demographics and signatures as needed.

Conocimientos

Healthcare experience

Medical office procedures

Computer systems

Grammar and punctuation

Office machines

Professional phone etiquette

Reading and following instructions

Relationship building

Herramientas

Phreesia

EMR systems

Descripción del empleo

Position Overview

The Patient Advocate is responsible for ensuring the clinic (Physical/Occupational Therapy) meets the required standards to be successful. This includes HIPAA rules, OSHA rules, Compliance rules and regulations against fraud and abuse. Assignments are made in terms of broad goals and objectives, and the incumbent must apply considerable decision-making and independent judgment in daily activities.

Essential Functions

• Eligibility check
• Fixing charts/mistakes
• Phreesia appointment validations; cancellation/reschedules
• Pre-registration
• Recognize, greet and register patients in a polite, prompt and helpful manner
• ProviderFlow
• Answer all phone calls and voice messages in a pleasant manner and handle patient needs expeditiously
• Verify current informational statuses and collect insurance information, demographic information and signatures as needed

Required Qualifications And Skills

• Minimum of two years’ experience in healthcare setting
• Knowledge of medical office procedures
• knowledge of computer systems and applications
• Knowledge of grammar, spelling and punctuation
• Skills in operating business office machines
• Skills in answering the telephone in a professional manner
• Ability to read, understand and follow oral and written instruction
• Ability to establish and maintain working relationships with patients, employees and the public

Pay & Benefits

• Medical, Dental and Vision Insurance
• Generous PTO package and paid holidays
• Company-paid life insurance and long term disability insurance
• Ability to purchase accident insurance, short and long-term disability insurance.
• Opportunities for internal training and development
• Retirement Plan eligibility after one month of service with eligibility in company profit sharing
• Most positions offer Monday – Friday work schedules

Working Conditions

• Typical business office environment
• Possibility of local travel
• Constant viewing of computer monitor, mousing and typing
• Frequent standing, walking and sitting
• Frequent stooping, lifting, carrying and pushing/pulling 10 pounds or more
• Occasionally lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus
• Hours of business are Monday – Friday from 8:00 a.m. to 5:00 p.m. Must be able to work early, late and long hours, as needed, to meet the essential functions of the job